Contacting Support

PHONE: 800-675-6573

Available 24 /7  (24 Hours/Day and 7 days a week.)

Option 2 for Technical Support

Option 4 for Customer Service

EMAIL: service@bluefin.com

Escalation Email: servicemanagers@bluefin.com

Escalation emails are routed to Support Manager, VP of Operations, and Lead Support Rep, so even if one person is out of the office, someone else will respond.

Response Times

VOICEMAIL: Call back within four hours during business hours.

EMAIL: Response within 24 hours.

 

Subscribe to System Updates

You can subscribe and get automated email notifications whenever Bluefin Payment Systems creates, updates or resolves an incident.

1. Access https://status.bluefin.com/ and click Subscribe To Updates.
2. Enter your email address and then click Subscribe.
3. Select the product of your choice.
4. Click Save when you’re done.