Bluefin The Leader in Payment Security
CCW Digital


Securing Call Center Payments with
PCI-validated Point-to-Point Encryption (P2PE)

Call centers are a prime target for hackers and fraudsters thanks to the collection of sensitive data, like payment card numbers, Social Security numbers, and other personally identifiable information (PII) from millions of consumers globally each year. In 2015, AT&T was fined $25 million by the FCC for breaches that exposed the personal information of 280,000 AT&T customers. And a 2017 report from Pindrop Labs found that based on a review of more than 500 million calls in 2016, fraud rates soared 113% over the previous year.

2017 set the record for data breaches, with the Identity Theft Resource Center reporting 1,579 breaches compromising 179 million records. Some of the lowest-hanging fruit for hackers continues to be credit card information, since these records can be quickly sold on the Dark Web for as much as $110 per card – making any company, regardless of industry, that collects customer payment information attractive for malware and ransomware attacks to steal this information.

There are two security paths companies can take to protect cardholder data: Defend the Data or Devalue the DataTo Defend the Data, companies must build stronger, higher and more expensive walls of security around their systems for protection. With the Devalue the Data approach, companies employ security technology to devalue the cardholder data before it reaches their POS systems and networks, rendering the data useless to hackers if it is exposed.

PCI-validated Point-to-Point Encryption (P2PE) is an integral security component in devaluing data, since it encrypts credit card information at the Point of Interaction (POI) in a PCI-approved P2PE device and decryption is done in hardware and outside of the call center environment.

July 11th

2 pm EST

On July 11th, at 2 pm EST, Bluefin Payment Systems, in conjunction with Customer Contact Week, will host a webinar on Securing Call Center Payments with PCI-validated Point-to-Point Encryption (P2PE)

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This webinar will discuss the state of data breaches, current payment security technologies, the role of PCI-validated P2PE in protecting card data, validated vs. non-validated solutions, and the scope reduction and cost savings of PCI P2PE for call centers. Specifically, it will cover:

  • The State of Payment Security
  • How Malware Operates to Steal Credit Card Data in the Call Center Environment
  • PCI-validated VS. Non-validated Solutions: What’s the Difference?
  • Types of Available PCI P2PE Solutions – Processor, Stand-Alone and Integrated
  • PCI P2PE Scope Reduction and Assessments, Return on Investment
  • Call Center Implementations by Bluefin P2PE Partners, including Intelligent Contacts – Case Studies
2018/07/11 14:00:00