Bluefin Careers

Bluefin offers a challenging and rewarding work environment with competitive compensation, generous health benefits, 401K with company match, paid holidays/vacation/sick/personal time, casual dress and a tuition assistance program. Bluefin is an Equal Opportunity Employer.

Available Positions

Position Summary:  The Business Development Representative must be a competitive Type A sales professional that is able to take a solution-oriented approach to sell PCI P2PE validated solutions to assigned target markets in Healthcare, Retail, and various other verticals.  These target merchants will integrate their business applications into the Bluefin Decryptx product. Will work with management and marketing to create go-to-market sales plans, and strategies. Responsible for driving new Decryptx merchants into the company portfolio.  The BDR will act as support as well as liaison between internal departments; such as Marketing, Risk, Relationship Management, Product and Inside Sales in driving business development opportunities. The candidate must be a hunter that excels in both a business development/sales-facing and partner management roles.  This position is accountable to revenue objectives and tracking/reporting portfolio performance, productivity, profit and company objectives.

Qualifications – To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Self-starters must possess an inherent desire to hit the phones, trade shows, pavement, social networks and email to drum up new business.
  • Must be social and web savvy to identify and research potential prospects.
  • Must have proven plan for executing activities that will generate leads.
  • Experience self-monitoring key metrics to uncovering and working qualified prospects.
  • Can do attitude that will not take no for an answer the first time.
  • Must be a great listener.
  • Must be a skilled hunter who can ask smart, insightful questions to make prospects think about their situation, needs, and criteria.
  • Progressively qualify sales prospects throughout the sales process by continually learning more while re-qualifying that the opportunity has not changed.
  • Must be comfortable with uncertainty, thrive on the unknown and carry a conversation long enough to schedule an appointment or get the right person on the phone.
  • Must be business savvy and learn to articulate a clear explanation of Bluefin’s integrated value proposition, communicate products/solutions Bluefin offers today and understand industry trends.
  • Prepare and deliver formal business development presentations to potential/existing partners, demonstrating an in-depth understanding of Bluefin Payments Systems’ solutions, the payments industry, and the partner’s current and future needs.
  • Must have product/industry knowledge including gateways, ISOs, switch providers and acquirers.
  • Manage lifecycle of business development opportunity from initial contact through program launch; leverage team members that manage certification process to Bluefin’s platforms.
  • Proactively educate organizations and merchants regarding industry compliance mandates (Validated versus Non-Validated PCI P2PE solutions, etc.).
  • Drive revenue, formulate sales and marketing initiatives; advocate cross-product integrations and cross selling; assist with implementing push e-mail and web marketing programs; recommend pricing and marketing definitions; leverage customer databases and contacts.
  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and pipeline reports.
  • Provide all aspects of support for partners and large direct customers – monitoring customer activity, assessing patterns, running reports, taking phone calls/emails with issues, personally handles solving client issues/problems, etc. – Single point of contact for all Decryptx partners for 1 year after the first go-live merchant.

Education/Experience:

  • Associates or Bachelor degree required.
  • 2-3 SaaS sales background, Gateway experience preferred. Experience with payments industry and business development required.
  • Experience with payments industry and business development required.
  • Proactive leader who is results-oriented, dynamic, and at ease with public speaking/presenting.
  • Team player; results-driven, data-gathering problem solver.
  • Ability to adapt communication skills to audience – executive, technical, marketing, etc..
  • Must be able to manage multiple projects at once in fast paced, changing environment.
  • Experience using tools like LinkedIn, Salesforce, Yesware, to uncover and engage with qualified prospects.

Computer Skills:

  • Must be proficient in Microsoft Excel, Word, Outlook, CRM system.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (consider- sitting for long periods of time, standing, typing, kneeling, crouching reach with hands and arms, lift and or move up to “10” lbs.)

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

Position Summary:  The Director, Channel Management will work closely with the sales team to manage relationships with Decryptx partners and their clients.  This role will aid in strengthening customer relationships by handling client requests, assisting in answering questions about the features and capabilities of Bluefin’s products and services while maintaining high service quality standards and selling into current partner base.

Essential Duties and Responsibilities (other duties may be assigned):

  • Maintain and enhance client relationships by exceptional client partnership and problem resolution.
  • Strengthen customer loyalty by insuring accurate, timely, and trusted responses to partner and merchant inquiries
  • Act as a liaison between sales and operational partners tied to our Security Solutions validated P2PE solution.
  • Develop opportunities to grow Bluefin’s network by continuing to expand the existing relationship and leverage expansion through the partner’s client base
  • Marketing support required through go-to market strategy execution, ongoing promotion of informational webinars, client user conferences, sell sheets, etc.
  • Training partners in PCI compliance, scope reduction, internal systems, on boarding process and Level 1 trouble shooting
  • Maintains long-term relationships with Decryptx Partners and their clients. Ensures understanding of the customer base to identify service needs and drive use of proactive service and support mechanisms to reduce Merchant downtime and costs.
  • Acts as single point of contact for all Decryptx partners post 1 year anniversary of deal sign date and through duration of partner relationship with Bluefin, including the following:
    • Order taking for existing solution and farming current partners for new revenue opportunities – full-cycle sales process (paperwork, sales orders, submittals) on-going
    • All aspects of support – monitoring customer activity, assessing patterns, running reports, taking phone calls/emails with issues, personally handles solving client issues/problems, etc.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Strong relationship building skills
  • Team player; results-driven, data-gathering problem solver.
  • Ability to quickly assess situations, identify impacts and resolve effectively.
  • Strong ability to adapt communication skills to internal and external audiences – clients, executive, technical, marketing, etc.
  • Must be able to manage multiple projects at once in fast paced, changing environment.

Education/Experience:

  • Bachelor’s Degree in Business or related field
  • At least 3 years’ payments industry experience
  • 15% travel will be required

Computer Skills:  Advanced computer skills in Word, Excel, PowerPoint, Outlook, CRM

Hours: 8:30-5:30 with ability to work extra/flexible hours when needed.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (consider- sitting for long periods of time, standing,  typing, kneeling, crouching reach with hands and arms, lift and or move up to “10” lbs. )

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

Please feel free to apply only if you have the following must have qualifications:

  • 5+ years data warehouse architecture, design and development experience
  • 3+ years of MySQL database administration experience
  • Work directly with project stakeholders in a team environment to identify and understand business requirements

Position Summary:  The Data Warehouse Administrator is primarily responsible for the design, development, maintenance, and administration of the corporate MySQL data warehouse. The Data Warehouse Administrator is also required to provide database administration support for the MySQL databases used by our transactional systems.

This position requires strong experience in database architecture, administration and SQL development for MySQL databases, including ETL (Extraction, Transformation and Loading) processes. The Data Warehouse Administrator will provide technical leadership and will architect, design, code, implement and continuously improve MySQL databases. The Database Administrator will, as needed, assist to install, configure, maintain and monitor performance and capacity of all databases in our production, development, and QA environments.

Data Warehouse Duties and Responsibilities:  include the following and other duties may be assigned:

  • Perform data modelling to define optimal data warehouse architecture
  • Participate in hands-on design, development and testing of data warehouse solutions
  • Perform SQL query development and optimization
  • Perform development and modification of ETL procedures
  • Provide technical leadership and guidance to team members

General Database Administration Duties and Responsibilities:  these duties apply to both data warehouse and transactional databases:

  • Write and execute SQL queries and extract data to answer production support questions
  • Assist in analyzing system performance and performance of database tuning
  • Assist in monitoring database space and capacity, estimate sizing and growth requirements and provide remediation recommendations to management
  • Assist in the design of database replication, backup and recovery processes
  • Research and evaluate emerging technologies for applicability and adoption

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • 1+ years of experience managing a small group of employees
  • Ability to work independently, take initiative, and contribute new ideas in a diverse, fast-paced, deadline-driven team environment
  • Detailed knowledge of logical and physical data modelling and design of MySQL databases based on customer requirements
  • Experience developing and implementing data replication schemes
  • Experience using Pentaho Data Integration solutions
  • Experience writing and optimizing SQL queries
  • Experience with Business Intelligence/Data Warehouse solutions and ETL tools
  • Experience installing, configuring, maintaining and monitoring MySQL databases
  • Experience measuring, analyzing and tuning the performance of MySQL database applications
  • Experience using Unix operating systems and shell scripting
  • Experience with cloud deployment and SaaS is a plus
  • Experience with MongoDB is a plus
  • Experience with PHP is a plus

Education/Knowledge:

  • Bachelor’s degree or higher in Computer Science or related field
  • Knowledge of database security, encryption, SSL and user profiles
  • Knowledge of Payment processing preferred
  • Knowledge of PCI DSS requirements is a plus
  • Analytical skills, with strong problem-solving ability
  • Excellent written and verbal communications skills

Position Summary:  The Systems Administrator is accountable for systems availability, functionality, security, and monitoring and performance optimization.  A demonstrated ability to work in a high availability environment is required. You will be working in a technology-driven payment processing company where security and reliability are paramount.

Essential Duties and Responsibilities:  include the following and other duties may be assigned:

  • Provide administration support to the Bluefin server enterprise
  • Maintain and deploy systems within our virtual and cloud enterprise
  • Work on projects pertaining to deployment of server environments as a technical representative
  • Create automation/script processes to further streamline team workflows
  • Maintain and conduct daily work using a ticket queue
  • Provide limited after-hours support to servers (on-call)
  • Work closely with software and hardware vendors
  • Create documentation to support systems implementations
  • Expand and maintain our automation infrastructure
  • Maintain and upgrade our existing Linux and Windows Infrastructure
  • Design, implement, and manage complex systems and configurations in a multi-site environment
  • Provide assistance in troubleshooting production issues
  • Create and maintain high-quality documentation of all relevant specifications, systems, and procedures
  • Work as a partner with development to optimize product performance and manageability
  • Provide assistance in maintaining Corporate IT infrastructure
  • Protects organization’s value by keeping marketing and product information confidential.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Ability to troubleshoot issues in complex production environments.
  • Ability to plan, document, and execute tasks effectively given minimum supervision within a structured, highly available environment.
  • Knowledge of TCP/IP network protocols and common system protocols such as SNMP, SMTP, DNS, FTP(S), SSH, HTTP.
  • Experience with Cloud infrastructure administration a strong plus (AWS)
  • Expert knowledge of Server Virtualization (VMWare 6.x)
  • Apache httpd and Tomcat, NGINX
  • Some familiarity with PHP, Perl and Node.js
  • Maintain distributed and replicating MySQL and Mongo databases
  • Experience with load balancers and GSLB implementations.
  • Experience with Web App firewalls (Imperva, F5 WAF)
  • Maintain SAN
  • Experience with Logging technologies (Splunk, Graylog)
  • Understanding of Encryption techniques (SSS/TLS, 3DES, AES, RSA, etc)
  • Strong familiarity a understanding of security standards and best practices such as PCI DSS and OWASP
  • Strong relationship and communications skills written and verbal

Education/Experience:

  • BS or equivalent experience in Computer Science, MIS, Engineering or other sciences
  • 3+ years of experience in an engineering operations role within a production ops team
  • 3+ years of hands on experience with Linux, especially CentOS
  • Scripting skills desired, PHP is preferred
  • Knowledge of operating system and network concepts including NFS, HTTP, TCP

Computer Skills:  Advanced computer skills in Word, Excel, Outlook and ability to multi-task.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

Position Summary:  The Deployment Specialist is a focused individual who will assist with ticketing and deploying all Bluefin’s P2PE and non-P2PE credit card devices.  The candidate must be able to work with urgency and accuracy, and is able to meet communicated deadlines.

Essential Duties and Responsibilities include the following and other duties may be assigned:

  • Submitting and tracking orders with credit card device key-injection-facilities (KIF)
  • Work directly with KIF vendors to place credit card device orders
  • Operating within Bluefin’s proprietary P2PE Manager system – data entry, information look-ups
  • Verify individual customer account builds in Bluefin’s proprietary PayConex and various other systems – includes checking the build against a list of instructions on the Partner Profile and running test transactions.
  • Deploying hardware (credit card equipment) to merchant customer base using internet-based deployment vendor portals.
  • Work deployment related cases – researching within our system to answer internal questions, providing information on returned/ing devices, shipping & tracking questions, etc.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Strong interpersonal skills
  • Excellent written and verbal communications skills
  • Strong focus and attention to accuracy
  • Candidate must be able to work in a fast paced, turn-key environment and be willing to work overtime whenever needed to meet deadlines.
  • Ability to successfully navigate in a web-based applications environment.
  • Ability to adapt to a fast paced and evolving environment
  • Proactive individual who is results-oriented.
  • Takes ownership of tasks and follows through to resolution.
  • Detail oriented team player with good organizational skills.
  • Self-motivated and able to multi-task with accuracy.
  • Must effectively apply strong self-organization and time management skills,

Education/Experience:

  • High School or equivalent, 2-4 year college degree preferred
  • 2+ years of experience in a business related environment
  • Familiarity with credit card devices preferred

Computer Skills:  Advanced computer skills in Word, Excel, Outlook and CRM system with the ability to multi-task between programs.

Work Environment:  The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An individual should expect to sit for long periods of time, typing and working on a computer.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate. The employee may have to occasionally lift and/or move up to 10 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

Position Summary:  The Inside Merchant Sales Representative is a highly energetic individual who will develop and manage all aspects of our third party sales channel referral strategy.  The candidate must ensure that our program is properly communicated to our target market and maintain a superior fulfillment process.

Essential Duties and Responsibilities include the following and other duties may be assigned:

  • Excellent communication, interpersonal, selling, objection and negotiation skills. Proactive outbound phone sales, and inbound selling. Must be detail oriented team player with good planning and problem solving skills whom is willing to go the extra mile. Must be self-motivated and able to work independently with minimal supervision toward the achievement of personal and team goals. Positive attitude, Team player, Good organizational, planning and problem solving skills.
  • Knowledge and understanding of payment processing products and services, knowledge of Mastercard/Visa Association rules and regulations, technical skills, contract language, credit policies, product conversions.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Strong outbound/inbound selling skills
  • Strong customer service orientation
  • Good phone and verbal/written communication skills
  • Ability to translate intangible program benefits through conversation
  • Excellent follow up skills
  • Strong analytical skills
  • Ability to effectively manage leads thru a CRM system
  • Strong desire to succeed
  • Ability to adapt to a fast paced and evolving environment

Education/Experience:

  • 2 year college degree
  • Minimum of 3-5 years’ experience in sales
  • Payment processing background preferred

Computer Skills:  Advanced computer skills in Word, Excel, Outlook and CRM system with the ability to multi-task between programs.

Work Environment:  The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

Position Summary: Customer Service Representative will be responsible for supporting customers with payment gateways and merchant accounts.  Representatives apply their knowledge of our products and services to assist Bluefin customers. 

Essential Duties and Responsibilities include the following and other duties may be assigned:

  • Answering inbound calls and emails from customers with technical issues, billing issues or general questions regarding service and documenting outcome in Salesforce
  • Navigating multiple credit card processing platforms and ecommerce gateway solutions to locate customer profiles, perform research and develop issue resolution quickly and accurately
  • Troubleshooting, researching and resolving issues for our merchants on both internal and external POS (point-of-sale) systems
  • Collaborating with internal teams to find solutions to customer issues
  • Answering questions regarding payment gateways, API integration, pricing, funds settlement, and account updates
  • Resolving POS gateway and software technical inquiries from merchants
  • Patiently communicating technical concepts in simple terms understandable to the customer
  • Collecting required documentation for account changes and assigning to appropriate department or entity as needed
  • Serving as a liaison to third party payment vendors
  • Proactively reaching out to customers to ensure questions and issues have been resolved
  • Conducting quality control checks on new accounts
  • Working with Sales to provide technical input for POS solutions
  • Continually maintaining working knowledge of all company products, services and systems
  • Tactfully and effectively interacting with customers in a fast-paced environment and consistently providing great customer service
  • Other duties as assigned

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ideal candidate should have:

  • An innate understanding of excellent customer service and client satisfaction
  • The ability to understand underlying issues regarding client requests or explanation of the problem
  • Strong analytical, decision making, problem identification, accountability, and resolution skills
  • A strong work ethic with a sense of ownership of tasks and issues and ability to follow them through to resolution
  • Capability to quickly adapt to the situation being presented
  • Ability to work independently to resolve issues or problems and still contribute in a team environment
  • Ability to adapt communication skills to audience – customer, service, technical, vendor, etc.
  • Ability to management multiple tasks at once a fast paced, turn-key environment and be willing to work overtime whenever needed to meet deadlines
  • Strong sense of urgency

Education/Experience:

At least two years of experience in banking, technical support, customer support or related fields. Experience in or knowledge of credit card processing industry strongly preferred. Bachelor’s degree preferred.

Computer Skills

  • Excellent general computer skills including website navigation, general understanding of how web-based programs work, and ability to multi-task between programs.
  • Proficiency in MS Office (Excel/Word)
  • com experience a plus

Work Environment:  The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This position is in a call center environment with a high call and task volume.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual should expect to sit for long periods of time, typing and working on a computer.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

If you are interested in joining our team, please fill out the form below and attach your resume.