Bluefin Careers

Bluefin offers a challenging and rewarding work environment with competitive compensation, generous health benefits, 401K with company match, paid holidays/vacation/sick/personal time, casual dress and a tuition assistance program. Bluefin is an Equal Opportunity Employer.

Available Positions

Bluefin is a highly entrepreneurial company that is comprised of passionate and focused individuals who share a common goal: to serve our customers and protect payment data. We are founded on the intrepid aspiration to securely process payments and reduce cardholder data fraud.  We pioneer payment security with our inventive approach to devaluing cardholder data in the payments ecosystem rendering it useless to hackers.  Our focus is on building customer confidence, one transaction at a time. Bluefin is looking for exceptional candidates who are looking to grow with the organization.  We provide a professional environment in an upbeat setting in which we recognize and reward hard work and commitment.

Position Summary:

Our organization is seeking a technically savvy, customer-focused individual who understands that technical skills must be combined with excellent interpersonal skills that enable them to build confidence with our customers by addressing inquiries with knowledge, skill and empathy for the customer.  We are looking for a Technical Support Specialist to work directly with clients in setting up and troubleshooting POS terminals and integrated POI solutions, e-commerce gateways, mobile payments and P2PE security solutions.

Essential Duties and Responsibilities: 

We are looking for a Technical Support Specialist who is responsible and takes ownership for:

  • Resolving POS gateway and software inquiries from merchants and partners.
  • Performing as the point of escalation for POS gateway and software service inquiries from Customer Service.
  • Partnering with Sales teams to provide product input for POS solutions.
  • Researching, troubleshooting, and resolving issues for our customers on both proprietary and external POS systems.
  • Identifying, reporting, troubleshooting and resolving ecommerce, point-of-sale and P2PE security application issues

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Operational and support experience and knowledge of point-of-sale (POS) payment gateway, terminal and register systems needed.
  • Knowledge of data encryption protocols preferred.
  • Basic HTML, ASP, and PHP scripting knowledge.
  • Ability to successfully navigate in a web-based applications environment.
  • Excellent communication skills (both written and verbal).
  • Excellent interpersonal skills—patience, understanding and empathy for the customer
  • Proactive individual who is results-oriented.
  • Team player; results-driven, data-gathering problem solver.
  • Proactive and takes ownership of tasks and issues and follows through to resolution.
  • Ability to adapt communication skills to audience – customer, service, technical, vendor, etc.
  • Must be able to multi-task in a fast-paced, rapidly changing environment.
  • Must be proficient in Microsoft Excel, Word, Outlook, PowerPoint with ability to learn and use Salesforce CRM system.
  • Candidate must be able to work in a fast paced, turn-key environment and be willing to work overtime whenever needed to meet customer needs and company deadlines.
  • Point of Sale, merchant acquiring experience preferred.

Education/Experience:

High School or equivalent, four-year degree preferred

Computer Skills:  Advanced computer skills in Word, Excel, PowerPoint, Outlook and ability to multi-task. Basic HTML, ASP, and PHP scripting knowledge.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

Who are we?

Bluefin is the leader in payment and data security.  Period.  We provide exceptional products and services that protect our clients against malicious hackers that continue to adversely impact nearly every industry.  Our PCI-validated P2PE product was first to market and continues to help protect our clients and partners around the world, along with several recently launched products designed to protect PHI and PII.  We are a winner in the marketplace and are looking for Business Development professionals to join our successful and highly motivated team!

Position Summary:

The Director, Business Development is a highly competitive, results-oriented sales professional, who is passionate about helping clients protect their data.  This individual will sell our mission-critical products into a variety of verticals, including healthcare, retail, government/municipalities, travel, and other sectors.  Our products are needed in every industry, and the incumbent will help ensure we drive complete market penetration.  Working collaboratively with our Marketing and other internal teams, the incumbent will provide a client solution-oriented approach to sell PCI P2PE validated solutions and other PHI and PII products throughout their verticals, in addition to attending tradeshows and partner shows to promote Bluefin and our products. Our technology is universal and works with any software system, payment gateway or processor, and our PHI and PII products easily integrate into our client’s systems.   Exceptional “hunting” capabilities and a desire to help protect the world from data predators will significantly contribute toward the incumbent’s ability to meet and exceed business goals.

We will ask you to:

  • Create personal Business Plan to drive revenue creation and value to Bluefin and execute on a cadence of Sales activities to meet assigned targets.
  • Leverage personal network and Sales opportunities generated by our Marketing Department to develop relationships, educate clients, and manage Sales opportunities throughout the entire sales lifecycle.
  • Create a deep understanding of current and potential client needs through solutions selling, strong relationship building, and demonstrating exceptional business value to clients.
  • Prepare and deliver professional Sales presentations to educate potential/existing partners on security-related regulatory matters, security risks, industry trends and security opportunities/solutions (validated vs non-validated PCI P2PE solutions, vaultless tokenization, etc.), designed to spark interest and generate opportunities.
  • Collaborate with other functional areas to drive cross-product integration and cross-selling among our product solutions.
  • Maintain excellent time management, administration, reporting and relationship management that will result in referrals and sales opportunities.

Qualified candidate profile:

  • 2-3 years of Sales experience within the payments industry, selling security-related products and services; SaaS Sales experienced highly preferred
  • Exceptional Sales performance record with proven capabilities to sell security-related, technology products throughout several verticals.
  • Proven ability to leverage own network to create meaningful lead generation and manage Sales pipeline via Salesforce.
  • Results-oriented and dynamic Sales professional effective at building and executing on an individual Sales/Business Plan that will generate meaningful leads and close opportunities
  • Effective at managing and closing multiple leads within a fast-paced, changing environment.
  • Sophisticated use of LinkedIn, Salesforce, Yesware, and other related tools to uncover and engage with potential clients.
  • Bachelor’s degree or equivalent years of work experience.

If you are interested in joining our team, please fill out the form below and attach your resume.