Bluefin Careers

Bluefin Payment Systems offers a challenging and rewarding work environment with competitive compensation, generous health benefits, 401K with company match, paid holidays/vacation/sick/personal time, casual dress and a tuition assistance program. Bluefin is an Equal Opportunity Employer.

Available Positions

Position Summary:  The Director, Product Management will be a subject matter authority on Bluefin’s product suite. Director will report to the Commercial organization and will work closely with Security Solutions, Channel Partner Management, Operations, Development and Sales Engineering to research and analyze market trends in the Payments security space, assist in the definition of the short and long term strategy of Bluefin’s product road map, develop Product Marketing plans and drive improvements in sales and profitability. The Director is responsible for PLM (Product Lifecycle Management) within Bluefin.

Essential Duties and Responsibilities:  include the following and other duties may be assigned:

Research and Analysis

  • research and analyze market conditions and trends as they relate to Payments and Payment Security; retail, mobile, ecommerce
  • identify key competitors and consumer trends
  • articulate market requirements and opportunities as they relate to Payments and Payment Security; retail, mobile, ecommerce
  • identify opportunities for Bluefin product innovation and product enhancements
  • collaborate with IT/Development regarding product development

Product Planning and Management

  • determine product specifications and business requirements
  • help define the long term strategy of the product and create product road map
  • prepare product documents including Market Requirement Documents and product use cases to drive product activity
  • develop pricing strategies and product policies
  • determine product packaging solutions
  • oversee product development and manage to milestones
  • manage and communicate with cross functional teams
  • assist with project management of Commercial related projects

Product Marketing

  • develop Product Marketing plan and event campaigns to generate product awareness and demand
  • implement Product Marketing plan in conjunction with all departments
  • plan product launch
  • liaise with Marketing to develop advertising and public relations plans
  • support Sales and Marketing with the necessary product knowledge and technical expertise
  • conduct product presentations, both internal and external client-facing
  • develop sales tools and sales training materials
  • provide input for marketing collateral development
  • supply Sales with latest research and marketing information
  • drive and track ongoing improvement in sales and profitability

Customer and End-User Support

  • conducts UAT on Bluefin products
  • takes new devices through designated change
  • coordinates P2PE compliance for all devices
  • manage product-related support, training, feedback and inquiries from Bluefin support teams
  • coordinate market research to track customer and end-user feedback
  • use market feedback to perform product refinements and ongoing development

Qualifications:  To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Excellent people and team skills, an ability to lead through others and has a sense of urgency around getting results
  • Possesses the technical knowledge to drive collaboration with IT
  • Maintain disciplined time management and follow-up work to completion
  • Communicate with internal and external clients at all levels within an organization in a clear, concise and understandable manner both verbally and in writing
  • Possess strong analytical and problem solving skills
  • Ability to research and resolve issues in a creative, timely and appropriate manner
  • Demonstrated strategic thinker
  • Ability to think commercially, operationally and technically
  • Possess good organizational and planning skills
  • Strong negotiation skills
  • Strong presentation skills
  • Detail-oriented
  • Client-focused

Education/Experience:

  • Bachelor’s degree or equivalent; advanced degree preferred
  • 5+ years product management or related experience in payments industry required
  • Quantitative and business analysis skills
  • Experience collaborating with Technology teams
  • Knowledge of marketing principles and practices
  • Knowledge of Product Lifecycle Management concepts
  • Project management skills
  • PCI security standards and P2PE knowledge preferred
  • POS Device knowledge preferred

Computer Skills:  Proficient with Microsoft Office – Word, Project, PowerPoint, Excel and SalesForce/CRM.

Position Summary:  The Director, Support Services is responsible for leading a team that consists of a Customer Service Manager and Customer Service Representatives. Director is also responsible for leveraging and enhancing the Salesforce CRM application. The position provides day-to-day direction to their team while on occasion working directly with customers.  This Director is the escalation point for support and payment solutions inquiries – including research and pricing.  The Director identifies and takes ownership to correct any items that hinder customer satisfaction, retention and account growth.

Essential Duties and Responsibilities:  include the following and other duties may be assigned:

  • Lead Support Services team to achieve established SLAs and goals
  • Interact with primary stakeholders for the management of all support aspects of the Salesforce platform
  • Support Customer Service Manager and Representatives and act as point of escalation for the Support Services team
  • Answer merchant and partner inquiries as needed
  • Update and maintain Support Services training material and documentation
  • Trains and coaches Support Services manager and staff
  • Create and analyze reports and make recommendations to SVP, Operations to enhance or improve service
  • Oversees scheduling to assure adequate resources are in place at all times
  • Research and troubleshoot issues for clients on both internal and external systems
  • Assist with all production issues as needed
  • Manage phone, email and answering service systems/vendors
  • Work with the SVP, Operations and Support Services Manager to continually improve the Support Services team

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Strong background and work experience in merchant acquiring operations and customer support
  • Strong knowledge of interchange and pricing model methodology
  • Knowledge of and experience with acquiring processing systems
  • Excellent communication skills (both written and verbal)
  • Proactive individual who is results-oriented
  • Excellent interpersonal skills and a collaborative work style
  • Ability to look at situations from several points of view and craft solutions
  • Ability to make fact-based decisions
  • Strong work ethic with positive attitude
  • Open to direction and commitment to get the job done
  • Ability to adapt communication skills to audience – executive, service, technical, marketing, etc. as well as to the situation
  • Must be able to manage multiple projects at once in fast paced, changing environment
  • Candidate must be able to work in a fast-paced turn-key environment and be willing to work whenever needed to meet deadlines
  • Must be proficient in Microsoft Excel, Word, Outlook, PowerPoint and Salesforce

Education/Experience:

  • 7-10 years client support experience in a payments environment
  • 5-7 years of group lead/management experience in a payments environment/ call center capacity
  • 5+ years of Salesforce experience
  • Bachelor’s Degree in Business or related field

Computer Skills:  Advanced computer skills in Word, Excel, Outlook and ability to multi-task.

Position Summary: The Security Solutions Channel Manager will work closely with the sales team to manage relationships with our decryption-as-a-service (Decryptx) partners and their clients. This role will aid in strengthening customer relationships by handling client requests and assisting in answering questions about the features and capabilities of Bluefin’s products and services while maintaining high service quality standards.

Essential Duties and Responsibilities include the following and other duties may be assigned:

  • Maintains and enhances long-term relationships with Decryptx partners and their clients. Ensures understanding of the customer base to identify service needs and drive use of proactive service and support mechanisms to reduce merchant downtime and costs
  • Strengthens customer loyalty by insuring accurate, timely, and trusted responses to partner and merchant inquiries and problems
  • Acts as a liaison between sales and operational partners tied to our Security Solutions validated P2PE solution
  • Develops opportunities to grow Bluefin’s network by continuing to expand the existing relationship and leverage expansion through the partner’s client base
  • Provides marketing support through go-to market strategy execution, ongoing promotion of informational webinars, client user conferences, sell sheets, etc.
  • Trains partners in PCI compliance, scope reduction, internal systems, on-boarding process and Level 1 trouble shooting
  • 15% travel required

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills:

  • Excellent interpersonal skills
  • Strong relationship building skills
  • Ability to adapt superior written and verbal communication skills to internal and external audiences – clients, partners, merchants, executives, technical and marketing groups, etc.
  • Team player; results-driven, data-gathering problem solver
  • Ability to quickly assess situations, identify impacts and resolve effectively
  • Must be able to manage multiple projects at once in fast paced, changing environment
  • Ability to effectively prioritize and meet deadlines

Education/Experience:

  • Bachelor’s Degree in Business or related field
  • 3 years’ customer-facing payments industry experience required
  • Knowledge of PCI and point-to-point encryption (P2PE) preferred

Computer Skills:

  • Advanced computer skills in Word, Excel, PowerPoint, Outlook
  • Experience with CRM systems

Position Summary: Customer Service Representative will be responsible for supporting customers with payment gateways and merchant accounts.

Essential Duties and Responsibilities include the following and other duties may be assigned:

  • Answering calls and emails from customers, following up as necessary, documenting outcome
  • Navigating multiple credit card processing platforms and ecommerce gateway solutions to locate customer profiles, perform research and develop issue resolutions quickly and accurately.
  • Answering questions regarding payment gateways, API integration, pricing, funds settlement, and account updates.
  • Collecting required documentation for account changes and assigning to appropriate department or entity as needed
  • Conduct quality control checks on new accounts
  • Resolving POS gateway and software technical inquiries from merchants.
  • Working with Sales to provide technical input for POS solutions.
  • Researching, troubleshooting, and resolving issues for our merchants on both internal and external POS systems.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

The ideal candidate should have:

  • An innate understanding of excellent customer service and client satisfaction The ability to understand underlying issues regarding client requests or explanation of the problem
  • Strong analytical, decision making, problem identification, accountability, and resolution skills
  • A strong work ethic with a  sense of ownership of tasks and issues and ability to follow them through to resolution
  • Adaptability
  • Ability to work independently to resolve issues or problems and still contribute in a team environment
  • Ability to adapt communication skills to audience – customer, service, technical, vendor, etc.
  • Must be able to manage multiple tasks at once in fast paced, changing environment.
  • Candidate must be able to work in a fast paced, turn-key environment and be willing to work overtime whenever needed to meet deadlines.
  • Ability to successfully navigate in a web-based applications environment.
  • Point of Sale, merchant acquiring experience preferred

 Education/Experience:

At least two years of experience in banking, technical support, customer support or related fields. Experience in or knowledge of credit card processing industry strongly preferred. Bachelor’s degree preferred.

 Computer Skills

  • Excellent general computer skills including website navigation, general understanding of how web-based programs work, and ability to multi-task between programs.
  • Proficiency in MS Office (Excel/Word)

SalesForce.com experience a plus

Position Summary:  The Inside Merchant Sales Representative is a highly energetic individual who will develop and manage all aspects of our third party sales channel referral strategy.  The candidate must ensure that our program is properly communicated to our target market and maintain a superior fulfillment process.

Essential Duties and Responsibilities:

Include the following, and other duties may be assigned-

  • Develop new merchant processing relationships through in-bound and out-bound calls using Bluefin provided and/or self-sourced leads
  • Assess merchant needs and determine which Bluefin products and solutions work best for the client
  • Knowledge and understanding of payment processing products and services, knowledge of MasterCard/Visa Association rules and regulations, technical skills, contract language, credit policies, product conversions.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the clients’ businesses through our products and services.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Excellent communication (verbal and written), interpersonal, selling, objection and negotiation skills.
  • Proactive outbound phone sales, and inbound selling.
  • Strong customer service orientation
  • Must be detail-oriented team player with good planning and problem solving skills who is willing to go the extra mile.
  • Self-motivated and able to work independently with minimal supervision toward the achievement of personal and team goals.
  • Positive attitude and good organizational skills
  • Ability to translate intangible program benefits through conversation
  • Excellent follow up skills
  • Strong analytical skills
  • Ability to effectively manage leads thru a CRM system
  • Competitive and a strong desire to succeed
  • Ability to adapt to a fast paced and evolving environment

Education/Experience:

  • Associate’s degree or related experience
  • Minimum of 3-5 years’ experience in sales

Payment processing background preferred

If you are interested in joining our team, please fill out the form below and attach your resume.