Bluefin Careers

Bluefin offers a challenging and rewarding work environment with competitive compensation, generous health benefits, 401K with company match, paid holidays/vacation/sick/personal time, casual dress and a tuition assistance program. Bluefin is an Equal Opportunity Employer.

Available Positions

Position Summary:  The Business Development Representative must be a competitive Type A sales professional that is able to take a solution-oriented approach to sell PCI P2PE validated solutions to assigned target markets in Healthcare, Retail, and various other verticals.  These target merchants will integrate their business applications into the Bluefin Decryptx product. Will work with management and marketing to create go-to-market sales plans, and strategies. Responsible for driving new Decryptx merchants into the company portfolio.  The BDR will act as support as well as liaison between internal departments; such as Marketing, Risk, Relationship Management, Product and Inside Sales in driving business development opportunities. The candidate must be a hunter that excels in both a business development/sales-facing and partner management roles.  This position is accountable to revenue objectives and tracking/reporting portfolio performance, productivity, profit and company objectives.

Qualifications – To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Self-starters must possess an inherent desire to hit the phones, trade shows, pavement, social networks and email to drum up new business.
  • Must be social and web savvy to identify and research potential prospects.
  • Must have proven plan for executing activities that will generate leads.
  • Experience self-monitoring key metrics to uncovering and working qualified prospects.
  • Can do attitude that will not take no for an answer the first time.
  • Must be a great listener.
  • Must be a skilled hunter who can ask smart, insightful questions to make prospects think about their situation, needs, and criteria.
  • Progressively qualify sales prospects throughout the sales process by continually learning more while re-qualifying that the opportunity has not changed.
  • Must be comfortable with uncertainty, thrive on the unknown and carry a conversation long enough to schedule an appointment or get the right person on the phone.
  • Must be business savvy and learn to articulate a clear explanation of Bluefin’s integrated value proposition, communicate products/solutions Bluefin offers today and understand industry trends.
  • Prepare and deliver formal business development presentations to potential/existing partners, demonstrating an in-depth understanding of Bluefin Payments Systems’ solutions, the payments industry, and the partner’s current and future needs.
  • Must have product/industry knowledge including gateways, ISOs, switch providers and acquirers.
  • Manage lifecycle of business development opportunity from initial contact through program launch; leverage team members that manage certification process to Bluefin’s platforms.
  • Proactively educate organizations and merchants regarding industry compliance mandates (Validated versus Non-Validated PCI P2PE solutions, etc.).
  • Drive revenue, formulate sales and marketing initiatives; advocate cross-product integrations and cross selling; assist with implementing push e-mail and web marketing programs; recommend pricing and marketing definitions; leverage customer databases and contacts.
  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and pipeline reports.
  • Provide all aspects of support for partners and large direct customers – monitoring customer activity, assessing patterns, running reports, taking phone calls/emails with issues, personally handles solving client issues/problems, etc. – Single point of contact for all Decryptx partners for 1 year after the first go-live merchant.

Education/Experience:

  • Associates or Bachelor degree required.
  • 2-3 SaaS sales background, Gateway experience preferred. Experience with payments industry and business development required.
  • Experience with payments industry and business development required.
  • Proactive leader who is results-oriented, dynamic, and at ease with public speaking/presenting.
  • Team player; results-driven, data-gathering problem solver.
  • Ability to adapt communication skills to audience – executive, technical, marketing, etc..
  • Must be able to manage multiple projects at once in fast paced, changing environment.
  • Experience using tools like LinkedIn, Salesforce, Yesware, to uncover and engage with qualified prospects.

Computer Skills:

  • Must be proficient in Microsoft Excel, Word, Outlook, CRM system.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (consider- sitting for long periods of time, standing, typing, kneeling, crouching reach with hands and arms, lift and or move up to “10” lbs.)

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

Please feel free to apply only if you have the following must have qualifications:

  • 5+ years data warehouse architecture, design and development experience
  • 3+ years of MySQL database administration experience
  • Work directly with project stakeholders in a team environment to identify and understand business requirements

Position Summary:  The Data Warehouse Administrator is primarily responsible for the design, development, maintenance, and administration of the corporate MySQL data warehouse. The Data Warehouse Administrator is also required to provide database administration support for the MySQL databases used by our transactional systems.

This position requires strong experience in database architecture, administration and SQL development for MySQL databases, including ETL (Extraction, Transformation and Loading) processes. The Data Warehouse Administrator will provide technical leadership and will architect, design, code, implement and continuously improve MySQL databases. The Database Administrator will, as needed, assist to install, configure, maintain and monitor performance and capacity of all databases in our production, development, and QA environments.

Data Warehouse Duties and Responsibilities:  include the following and other duties may be assigned:

  • Perform data modelling to define optimal data warehouse architecture
  • Participate in hands-on design, development and testing of data warehouse solutions
  • Perform SQL query development and optimization
  • Perform development and modification of ETL procedures
  • Provide technical leadership and guidance to team members

General Database Administration Duties and Responsibilities:  these duties apply to both data warehouse and transactional databases:

  • Write and execute SQL queries and extract data to answer production support questions
  • Assist in analyzing system performance and performance of database tuning
  • Assist in monitoring database space and capacity, estimate sizing and growth requirements and provide remediation recommendations to management
  • Assist in the design of database replication, backup and recovery processes
  • Research and evaluate emerging technologies for applicability and adoption

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • 1+ years of experience managing a small group of employees
  • Ability to work independently, take initiative, and contribute new ideas in a diverse, fast-paced, deadline-driven team environment
  • Detailed knowledge of logical and physical data modelling and design of MySQL databases based on customer requirements
  • Experience developing and implementing data replication schemes
  • Experience using Pentaho Data Integration solutions
  • Experience writing and optimizing SQL queries
  • Experience with Business Intelligence/Data Warehouse solutions and ETL tools
  • Experience installing, configuring, maintaining and monitoring MySQL databases
  • Experience measuring, analyzing and tuning the performance of MySQL database applications
  • Experience using Unix operating systems and shell scripting
  • Experience with cloud deployment and SaaS is a plus
  • Experience with MongoDB is a plus
  • Experience with PHP is a plus

Education/Knowledge:

  • Bachelor’s degree or higher in Computer Science or related field
  • Knowledge of database security, encryption, SSL and user profiles
  • Knowledge of Payment processing preferred
  • Knowledge of PCI DSS requirements is a plus
  • Analytical skills, with strong problem-solving ability
  • Excellent written and verbal communications skills

Position Summary:  The Software Developer will be responsible for working on development and implementation of a wide variety of products using Node, PHP, Perl, JavaScript, HTML, and MySQL databases.  Proficiency on the LAMP Stack is a must.  Ability to work with Laravel framework and Restful API’s is required. The ideal candidates will also have worked in a payment processing environment and have familiarity with the PCI data security standard.

Essential Duties and Responsibilities:  include the following and other duties may be assigned:

  • Participate in a team-oriented environment to develop web-based applications.
  • Maintain existing codebases to include troubleshooting bugs and adding new features.
  • Interface with others to gather requirements; troubleshoot problems, train, etc.
  • Develop interface modules to payment processors (First Data, Elavon, etc.).
  • Develop and enhance Apache based Web Services.
  • Develop core applications as required.
  • Balance a variety of concurrent projects.
  • Develop interface modules to payment processors (First Data, Elavon, etc.).
  • Protect organization’s value by keeping marketing and product information confidential.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Ability to work independently, take initiative, and contribute to new ideas required in a diverse, fast-paced, deadline-driven team environment.
  • Experience using PHP framework like Laravel is required
  • Experience with relational databases like MySQL is required.
  • Detailed knowledge of web application development is required.
  • Experience developing cross-browser frontends using XHTML, CSS, AJAX, JavaScript, and JSON.
  • Proven hands-on experience with SECURE CODING techniques.
  • Organization and analytic skills, with strong problem-solving ability.
  • Excellent written and verbal communications skills.
  • Experience with version control systems such as SVN.
  • Hands-on experience with LINUX, especially using command line tools.
  • Experience in Payment Processing/transactional environments
  • Experience using common business software such as Word, Excel, PowerPoint, and VISIO to visualize, discuss and present ideas to technical and non-technical audiences.

Education/Experience:

  • 7+ years creating complex, data-driven applications for the web.
  • 5+ years using and maintaining MySQL databases.
  • Bachelor’s degree (in Computer Science or related field) or equivalent with 5+ years direct hands on experience.
  • Knowledge of Payment processing preferred.

Computer Skills:  Advanced computer skills in Word, Excel, Outlook and CRM system with the ability to multi-task.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (consider- sitting for long periods of time, standing, typing, kneeling, crouching reach with hands and arms, lift and or move up to “10” lbs. )

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

Position Summary:  This position will report into the Marketing department and will work closely with Compliance, IT, Development, Operations, QSA Vendors, Security Solutions and Sales Engineering to prepare POI PTS listed devices for market commercialization  under Bluefin’s validated Point to Point Encryption solution.  This person will own the entire lifecycle of POI device product development, from test device procurement to pre-production UAT.  This position requires a self-motivated, critical thinker who is well organized and results oriented.

Essential Duties and Responsibilities: 

  • Establish relationships and work directly with OEMs on device procurement
  • Device firmware analyses – trapping payloads
  • POS Application management via terminal management systems
  • Perform and document security vulnerability assessments
  • Prepare device for QSA domain audit reviews
  • QA/UAT testing of device and related applications
  • Serve as device SME
  • Conduct internal / external device trainings
  • POC for device vendor relationship
  • Work directly with development team on adding new devices to code base
  • Work with Key Injection Facilities; training, testing, related documentation
  • Network penetration testing / Wireshark

Qualifications:  To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Require a thorough knowledge of POI device manufacturers, makes, models and deployment stories
  • Experience with SRED devices and P2PE deployments
  • Experience with key injection processes/methods and deployment facilities
  • Strong knowledge of PCI requirements, specifically PTS, P2PE Solutions, Component Listings.
  • Knowledge of stand-alone and semi-integrated deployments a must
  • Experience with QSA vendors and Domain audits
  • Technical knowledge of payment applications, device firmware
  • Ability to access and identify POI device output
  • Maintain disciplined time management and follow-up work to completion
  • Communicate with internal and external clients in a clear, concise and understandable manner both verbally and in writing
  • Ability to document test results and device assessments for domain audits
  • Possess strong analytical and problem-solving skills
  • Ability to research and resolve issues in a creative, timely and appropriate manner
  • Ability to work in a fast paced, dynamic environment
  • Demonstrated strategic thinker
  • Ability to work with and across multiple departments
  • Possess good organizational and planning skills
  • Work well independently and as a team player
  • Strong presentation skills
  • Detail-oriented
  • Client-focused

Education/Experience:

  • Bachelor’s / Computer Science degree or equivalent; advanced degree preferred
  • 5+ years POS device management or related POS hardware experience in Payments Industry preferred
  • PCIP preferred
  • Agile SDLC management experience preferred

Computer Skills:  Experience with HTML, JSON, Java, .Net, iOS, Android, Rest API, SDK,  Microsoft Office – Word, Project, PowerPoint, Visio, Trello, BaseCamp, YouTrack, Salesforce, .

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (consider- sitting for long periods of time, standing,  typing, kneeling, crouching reach with hands and arms, lift and or move up to “10” lbs. )

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

Position Summary:  The Systems Administrator is accountable for systems availability, functionality, security, and monitoring and performance optimization.  A demonstrated ability to work in a high availability environment is required. You will be working in a technology-driven payment processing company where security and reliability are paramount.

Essential Duties and Responsibilities:  include the following and other duties may be assigned:

  • Provide administration support to the Bluefin server enterprise
  • Maintain and deploy systems within our virtual and cloud enterprise
  • Work on projects pertaining to deployment of server environments as a technical representative
  • Create automation/script processes to further streamline team workflows
  • Maintain and conduct daily work using a ticket queue
  • Provide limited after-hours support to servers (on-call)
  • Work closely with software and hardware vendors
  • Create documentation to support systems implementations
  • Expand and maintain our automation infrastructure
  • Maintain and upgrade our existing Linux and Windows Infrastructure
  • Design, implement, and manage complex systems and configurations in a multi-site environment
  • Provide assistance in troubleshooting production issues
  • Create and maintain high-quality documentation of all relevant specifications, systems, and procedures
  • Work as a partner with development to optimize product performance and manageability
  • Provide assistance in maintaining Corporate IT infrastructure
  • Protects organization’s value by keeping marketing and product information confidential.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Ability to troubleshoot issues in complex production environments.
  • Ability to plan, document, and execute tasks effectively given minimum supervision within a structured, highly available environment.
  • Knowledge of TCP/IP network protocols and common system protocols such as SNMP, SMTP, DNS, FTP(S), SSH, HTTP.
  • Experience with Cloud infrastructure administration a strong plus (AWS)
  • Expert knowledge of Server Virtualization (VMWare 6.x)
  • Apache httpd and Tomcat, NGINX
  • Some familiarity with PHP, Perl and Node.js
  • Maintain distributed and replicating MySQL and Mongo databases
  • Experience with load balancers and GSLB implementations.
  • Experience with Web App firewalls (Imperva, F5 WAF)
  • Maintain SAN
  • Experience with Logging technologies (Splunk, Graylog)
  • Understanding of Encryption techniques (SSS/TLS, 3DES, AES, RSA, etc)
  • Strong familiarity a understanding of security standards and best practices such as PCI DSS and OWASP
  • Strong relationship and communications skills written and verbal

Education/Experience:

  • BS or equivalent experience in Computer Science, MIS, Engineering or other sciences
  • 3+ years of experience in an engineering operations role within a production ops team
  • 3+ years of hands on experience with Linux, especially CentOS
  • Scripting skills desired, PHP is preferred
  • Knowledge of operating system and network concepts including NFS, HTTP, TCP

Computer Skills:  Advanced computer skills in Word, Excel, Outlook and ability to multi-task.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

POSITION SUMMARY: The Part Time NOC Technician will be responsible for tracking and support of all incoming and outbound files, proactive monitoring of business services, networks and systems while providing a live point of contact for employees and partners for all operational issues. Perform monitoring, analysis, and coordinate restoration of failed production services. The part time role will be for 16 hours on weekends. Core shift hours are 00:00 – 08:00, 08:00 – 16:00, 16:00 – 00:00 and 18:00 – 02:00.

Essential Duties and Responsibilities:

  • The role involves monitoring screens and emails and alerting the USA when there are errors and outages.
  • Monitor ongoing operations and IT service infrastructure performance
  • Interpret monitor alert messages and perform required actions
  • Provide technical support for all Enterprise systems
  • Basic Network Support (LAN/VPN/WLAN)
  • Desktop Patching (Implement/Verify – both Windows and Mac)
  • Understand and implement escalation, incident management, and change management processes and procedures of the NOC
  • Review and respond to security system alerts and escalate when appropriate
  • Other duties as assigned.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Able to work rotating shifts
  • Understanding of TCP/IP, switching, and routing
  • Excellent verbal and written communication skills
  • Strong analytical and research skills

Education/ Experience:

  • Leaving Certificate required
  • Third Level preferred in a technical discipline

Computer Skills:

  • Windows experience
  • MAC experience

Position Summary:  This position will report into the Product department and will work closely with the Marketing department, Operations, Security Solutions and Sales Engineering to research and analyze market trends in the Payments space, assist in the definition of the long term strategy of Bluefin’s product road map, develop Product Marketing plans and drive improvements in sales and profitability.

Essential Duties and Responsibilities include the following and other duties may be assigned:

Research and Analysis

  • research and analyze market conditions and trends as they relate to Payments and Payment Security; retail, mobile, ecommerce
  • identify key competitors and consumer trends
  • articulate market requirements and opportunities as they relate to Payments and Payment Security; retail, mobile, ecommerce
  • identify opportunities for Bluefin product innovation and product enhancements
  • work with IT / Development regarding product development

Product Planning and Management

  • determine product specifications and business requirements
  • help define the long term strategy of the product and create product road map
  • prepare product documents including Market Requirement Documents and product use cases to drive product activity
  • develop pricing strategies and product policies
  • determine product packaging solutions
  • oversee product development and manage to milestones
  • manage and communicate with cross functional teams
  • develop product roll out strategies

Product Marketing

  • develop Product Marketing plan and event campaigns to generate product awareness and demand
  • implement Product Marketing plan in conjunction with all departments
  • plan product launch
  • liaise with Marketing to develop advertising and public relations plans
  • support Sales and Marketing with the necessary product knowledge and technical expertise
  • conduct product presentations, both internal and external client-facing
  • develop sales tools and sales training materials
  • provide input for marketing collateral development
  • supply Sales with latest research and marketing information
  • drive and track ongoing improvement in sales and profitability

Customer and End-User Support

  • manage product-related support, feedback and inquiries from Bluefin support teams
  • Conduct internal and customer trainings
  • coordinate market research to track customer and end-user feedback
  • use market feedback to perform product refinements and ongoing development

Qualifications:  To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Maintain disciplined time management and follow-up work to completion
  • Communicate with internal and external clients in a clear, concise and understandable manner both verbally and in writing
  • Possess strong analytical and problem solving skills
  • Ability to research and resolve issues in a creative, timely and appropriate manner
  • Demonstrated strategic thinker
  • Ability to work with and across multiple departments
  • Possess good organizational and planning skills
  • Work well independently and as a team player
  • Strong negotiation skills
  • Strong presentation skills
  • Detail-oriented
  • Client-focused

Education/Experience:

  • Bachelor’s degree or equivalent; advanced degree preferred
  • 2+ years Product management or related experience in Payments Industry preferred
  • Quantitative and business analysis skills
  • Knowledge of marketing principles and practices
  • Project management skills
  • Agile / Pragmatic Marketing disciplines a plus

Position Summary: Scope: The Junior Attorney/Corporate Counsel (“Counsel”) will support the General Counsel (“GC”) in safeguarding the company’s reputation, and growing company revenue by seamlessly taking on legal responsibilities and workload, ensuring alignment of all contractual terms in accordance with company goals and objectives; and the proper execution of same. The successful candidate will effectively ensure legal conformity and minimize probability of exposure.

This position will report directly to the GC.

Essential Duties and Responsibilities include the following and other duties may be assigned:

  • Draft, redline, and finalize agreements, amendments, and other documents to ensure the company’s full legal rights
  • Respond to government investigations, or production requests relating to clients; and drafting/updating legal policies, notices, intranet pages, and other drafting as necessary
  • Assist GC in electronically filing agreements, and related documents; and database management, maintaining an efficient filing system for all company records, and organizing same
  • Research and evaluate different risk factors regarding business decisions and operations, and apply effective risk management techniques and offer proactive advice on possible legal issues
  • Deal with complex matters with multiple stakeholders and forces
  • Maintain current knowledge of alterations in legislation, and provide clarification on legal language or specifications to everyone in the organization
  • Assume responsibility for ensuring that the company conducts its business in compliance with applicable laws and regulations
  • Provide accurate and timely counsel, clients, and colleagues as applicable, on a variety of legal and compliance topics requiring research or insight – Labor and Employment, Data Privacy and Security, Litigation, Business/Corporate
  • Conduct work with integrity responsibility, and a sense of urgency; and manage a task from inception to completion
  • Additional tasks and responsibilities as assigned by the Company’s Chief Legal Officer, GC, or other Executive

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  1. Strong analytical, verbal and written communication
  2. Demonstrate ability to handle multiple projects, effectively prioritize, and meet deadlines
  3. Strong work ethic
  4. Able to work independently
  5. Excellent interpersonal skills
  6. Strong desire to learn and advance

Education/Experience:

  • D. from an accredited university
  • Must be admitted to a state bar
  • Minimum 3 years’ experience as a legal counsel in a business environment, preferably a financial institution, with a proven track record in contract negotiation and drafting
  • Proven track record in redlining, and drafting agreements, and various legal correspondence
  • Proven track record of providing accurate and effective legal counsel
  • Proven track record of adding value to an organization through the development of comprehensive contract documents that mitigate risk and penalties
  • Excellent knowledge and understanding of corporate law and procedure
  • Full comprehension of the influences of the external environment of a corporation
  • Demonstrated ability to create legal defensive or proactive strategies
  • High degree of professional ethics and integrity
  • Sound judgement and ability to analyze situations and information

Computer Skills:

Microsoft Office proficient – Word, PowerPoint, Excel and Outlook

Technology, and Technical Skill Savvy

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  (examples- high call volume, call center environment, call monitoring, noise level, customer walk throughs, etc.)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual should expect to sit for long periods of time, typing and working on a computer.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

Position Summary:  The Inside Merchant Sales Representative is a highly energetic individual who will develop and manage all aspects of our third party sales channel referral strategy.  The candidate must ensure that our program is properly communicated to our target market and maintain a superior fulfillment process.

Essential Duties and Responsibilities include the following and other duties may be assigned:

  • Excellent communication, interpersonal, selling, objection and negotiation skills. Proactive outbound phone sales, and inbound selling. Must be detail oriented team player with good planning and problem solving skills whom is willing to go the extra mile. Must be self-motivated and able to work independently with minimal supervision toward the achievement of personal and team goals. Positive attitude, Team player, Good organizational, planning and problem solving skills.
  • Knowledge and understanding of payment processing products and services, knowledge of Mastercard/Visa Association rules and regulations, technical skills, contract language, credit policies, product conversions.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Strong outbound/inbound selling skills
  • Strong customer service orientation
  • Good phone and verbal/written communication skills
  • Ability to translate intangible program benefits through conversation
  • Excellent follow up skills
  • Strong analytical skills
  • Ability to effectively manage leads thru a CRM system
  • Strong desire to succeed
  • Ability to adapt to a fast paced and evolving environment

Education/Experience:

  • 2 year college degree
  • Minimum of 3-5 years’ experience in sales
  • Payment processing background preferred

Computer Skills:  Advanced computer skills in Word, Excel, Outlook and CRM system with the ability to multi-task between programs.

Work Environment:  The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

Position Summary: Customer Service Representative will be responsible for supporting customers with payment gateways and merchant accounts.  Representatives apply their knowledge of our products and services to assist Bluefin customers. 

Essential Duties and Responsibilities include the following and other duties may be assigned:

  • Answering inbound calls and emails from customers with technical issues, billing issues or general questions regarding service and documenting outcome in Salesforce
  • Navigating multiple credit card processing platforms and ecommerce gateway solutions to locate customer profiles, perform research and develop issue resolution quickly and accurately
  • Troubleshooting, researching and resolving issues for our merchants on both internal and external POS (point-of-sale) systems
  • Collaborating with internal teams to find solutions to customer issues
  • Answering questions regarding payment gateways, API integration, pricing, funds settlement, and account updates
  • Resolving POS gateway and software technical inquiries from merchants
  • Patiently communicating technical concepts in simple terms understandable to the customer
  • Collecting required documentation for account changes and assigning to appropriate department or entity as needed
  • Serving as a liaison to third party payment vendors
  • Proactively reaching out to customers to ensure questions and issues have been resolved
  • Conducting quality control checks on new accounts
  • Working with Sales to provide technical input for POS solutions
  • Continually maintaining working knowledge of all company products, services and systems
  • Tactfully and effectively interacting with customers in a fast-paced environment and consistently providing great customer service
  • Other duties as assigned

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ideal candidate should have:

  • An innate understanding of excellent customer service and client satisfaction
  • The ability to understand underlying issues regarding client requests or explanation of the problem
  • Strong analytical, decision making, problem identification, accountability, and resolution skills
  • A strong work ethic with a sense of ownership of tasks and issues and ability to follow them through to resolution
  • Capability to quickly adapt to the situation being presented
  • Ability to work independently to resolve issues or problems and still contribute in a team environment
  • Ability to adapt communication skills to audience – customer, service, technical, vendor, etc.
  • Ability to management multiple tasks at once a fast paced, turn-key environment and be willing to work overtime whenever needed to meet deadlines
  • Strong sense of urgency

Education/Experience:

At least two years of experience in banking, technical support, customer support or related fields. Experience in or knowledge of credit card processing industry strongly preferred. Bachelor’s degree preferred.

Computer Skills

  • Excellent general computer skills including website navigation, general understanding of how web-based programs work, and ability to multi-task between programs.
  • Proficiency in MS Office (Excel/Word)
  • com experience a plus

Work Environment:  The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This position is in a call center environment with a high call and task volume.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual should expect to sit for long periods of time, typing and working on a computer.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

If you are interested in joining our team, please fill out the form below and attach your resume.