Bluefin Careers

Bluefin Payment Systems offers a challenging and rewarding work environment with competitive compensation, generous health benefits, 401K with company match, paid holidays/vacation/sick/personal time, casual dress and a tuition assistance program. Bluefin is an Equal Opportunity Employer.

Available Positions

Bluefin Payment Systems is the leading provider of secure payment technology for retailers, enterprises and small to medium-sized businesses worldwide. The Operations Assistant is responsible for providing support for Bluefin merchants as it relates to activating their merchant processing accounts, processing/boarding and a variety of clerical activities and related tasks for the office. The Operations Assistant will also act as backup support for processing/boarding and answering incoming calls regarding merchant accounts.  The Assistant will route calls to appropriate associates, handle flow of correspondence and be responsible for requisition of supplies as well as additional clerical duties.

Essential Duties and Responsibilities:

  • Support customer portfolio by actively reaching out to newly signed accounts to assist them in implementing Bluefin point-of-sale (POS) solutions and begin processing using their new Bluefin account.
  • Manage incoming phone calls; check voicemail regularly; handle all inquiries within capacity; route phone calls and messages appropriately.
  • Check e-mail messages and handle or route appropriately.
  • Assist in the planning and preparation of Bluefin related functions and meetings.
  • Maintain an adequate inventory of office supplies such as paper, toner, etc. and kitchen pantry items.
  • Maintain reception area, supply closet and kitchen pantry area.
  • Liaise with Bluefin’s IT department to assist with computer, scanner and other technology support for the office.
  • Prepare invoices and expense reports for payment.
  • Work with processing and activation teams on account updates i.e. dda changes, account closure requests etc.
  • Work with Boarding team to on-board new merchant accounts to Bluefin’s systems.
  • Assist with special projects for the Operations department.

Qualifications:

  • Strong organizational skills and high level of attention to detail
  • Excellent verbal and written communication skills
  • Exceptional interpersonal skills
  • Ability to work independently on assigned tasks as well as to accept direction on given assignments
  • Able to work collectively with the Operations team associates

Education/Experience: Possession of a high school diploma or equivalent (GED). Some college preferred.  Two (2) years’ experience working in an office environment in an administrative role.

Computer Skills:  Must be proficient in Word and Outlook.  Excel and PowerPoint experience required.

Supervisory responsibilities:  None

We are seeking a technically savvy, customer-focused individual who understands that technical skills must be combined with excellent interpersonal skills that enable them to build confidence with our customers by addressing inquiries with knowledge, skill and empathy for the customer.  We are looking for a Technical Support Specialist to work directly with clients in setting up and troubleshooting POS terminals and integrated POI solutions, e-commerce gateways, mobile payments and P2PE security solutions.

Essential Duties and Responsibilities: 

We are looking for a Technical Support Specialist who is responsible and takes ownership for:

  • Resolving POS gateway and software inquiries from merchants and partners.
  • Performing as the point of escalation for POS gateway and software service inquiries from Customer Service.
  • Partnering with Sales teams to provide product input for POS solutions.
  • Researching, troubleshooting, and resolving issues for our customers on both proprietary and external POS systems.
  • Identifying, reporting, troubleshooting and resolving ecommerce, point-of-sale and P2PE security application issues
  • Deploying hardware, gateway and security application solutions to customers using internet based deployment vendor portal

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Point-of-sale (POS) payment gateway, terminal and register systems needed.
  • Knowledge of data encryption protocols preferred.
  • Basic HTML, ASP, and PHP scripting knowledge.
  • Ability to successfully navigate in a web-based applications environment.
  • Excellent communication skills (both written and verbal).
  • Excellent interpersonal skills—patience, understanding and empathy for the customer
  • Proactive individual who is results-oriented.
  • Team player; results-driven, data-gathering problem solver.
  • Proactive and takes ownership of tasks and issues and follows through to resolution.
  • Ability to adapt communication skills to audience – customer, service, technical, vendor, etc.
  • Must be able to multi-task in a fast-paced, rapidly changing environment.
  • Must be proficient in Microsoft Excel, Word, Outlook, PowerPoint with ability to learn and use Salesforce CRM system.
  • Candidate must be able to work in a fast paced, turn-key environment and be willing to work overtime whenever needed to meet customer needs and company deadlines.
  • Point of Sale, merchant acquiring experience preferred.

Education/Experience:

High School or equivalent, four-year degree preferred

Computer Skills:  Advanced computer skills in Word, Excel, PowerPoint, Outlook and ability to multi-task. Basic HTML, ASP, and PHP scripting knowledge.

Position Summary:  The ideal Project Manager candidate will have a minimum of five years of project management experience with a strong background in managing enterprise level projects preferably in the financial services industry.

Essential Duties and Responsibilities:  The following and other duties may be assigned:

  • Applicant will be responsible for managing projects with both internal and external clients
  • Internal projects will involve managing projects with elements from across the organization including product, sales, technology and operations
  • External client projects will include creating custom solutions, solution integrations, application certifications and provision of services
  • Applicant will need to work with key stakeholders to gather precise project scope and requirements
  • Create project plans in conjunction with external clients and internal managers
  • Work with resource managers to schedule resource assignments
  • Conduct weekly or as-needed review meetings for all projects
  • Track and report progress against the timelines in those project plans
  • Provide project documentation and weekly project updates

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • At least five years of experience managing successful projects
  • Strong written and verbal communication skills
  • Proven ability to create collaborative working environments
  • Ability to coordinate deliverables in a cross functional environment
  • Ability to lead meetings with client representatives and internal business unit managers
  • Produce formal project management documentation and reporting
  • Work in a client services focused organization

Required Skills & Experiences

  • Current PMI certification, or at least five years of managing projects in an environment that used PMI methodology
  • Experience managing external clients
  • Experience interfacing directly with executive management
  • Experience with web-based project management and collaboration tools
  • Experience working in the payment processing industry

Experience delivering software solutions.

Position Summary:  The Inside Merchant Sales Representative is a highly energetic individual who will develop and manage all aspects of our third party sales channel referral strategy.  The candidate must ensure that our program is properly communicated to our target market and maintain a superior fulfillment process.

Essential Duties and Responsibilities:

Include the following, and other duties may be assigned-

  • Develop new merchant processing relationships through in-bound and out-bound calls using Bluefin provided and/or self-sourced leads
  • Assess merchant needs and determine which Bluefin products and solutions work best for the client
  • Knowledge and understanding of payment processing products and services, knowledge of MasterCard/Visa Association rules and regulations, technical skills, contract language, credit policies, product conversions.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the clients’ businesses through our products and services.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Excellent communication (verbal and written), interpersonal, selling, objection and negotiation skills.
  • Proactive outbound phone sales, and inbound selling.
  • Strong customer service orientation
  • Must be detail-oriented team player with good planning and problem solving skills who is willing to go the extra mile.
  • Self-motivated and able to work independently with minimal supervision toward the achievement of personal and team goals.
  • Positive attitude and good organizational skills
  • Ability to translate intangible program benefits through conversation
  • Excellent follow up skills
  • Strong analytical skills
  • Ability to effectively manage leads thru a CRM system
  • Competitive and a strong desire to succeed
  • Ability to adapt to a fast paced and evolving environment

Education/Experience:

  • Associate’s degree or related experience
  • Minimum of 3-5 years’ experience in sales

Payment processing background preferred

Position Summary:

Essential Duties and Responsibilities:  The Sales Support Engineer (SSE) role will encompass supporting the sales team with technical solutions throughout the sales cycle (Sales Engineering), and work with the IT integration team to provide ongoing support for new clients through their own integration process post-sale through to go-live (Client Integration Management).  The SSE at times may interface with the Project Management Office to estimate hours, cost, and project timeline, gather requirements, and architect solutions for custom development/integration projects for Bluefin’s suite of products and key clients.

The SSE will maintain direct and ongoing communication with the sales team for the purposes of explaining technical concepts and answering technical product and security questions as they relate to Bluefin’s products and services.  Job responsibilities include, but are not limited to:

  • producing technical documents
  • demonstrating device interfacing and functionality
  • tracking ongoing internal projects
  • conducting GoToMeeting or on-site demonstrations
  • performing device and product research
  • assessing feasibility of available solutions for specific environments
  • conveying technical concepts in a way that is clear and appropriate for the audience.

The SSE will collaborate and participate with other leaders in the organization by maintaining and sharing industry knowledge in order to remain aware of trends, competition, threats, and opportunities.  SSE may from time to time participate in cross-functional tasks as a stakeholder, especially pertaining to the perceived value, effectiveness, and ease-of-implementation of proposed technical product enhancements.

The applicant must have strong communication skills both in-person and over the phone.  A key skill for this role is identifying and communicating key technical Bluefin products and/or services to the client.

The employee must be willing to travel given adequate notice approximately 30% of the time to conduct meetings with key clients, internal departmental meetings, for industry conferences, or training at the request of Bluefin management.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

  • Business or Computer Science Bachelor’s Degree
  • Master’s Degree or other industry, security, or technology certifications preferred
  • 3 years of experience in technical requirements gathering, solution creation, and technical solution selling to both technical and non-technical clients
  • 3 years of project management/coordination experience
  • 3 years of experience in the payments industry is strongly preferred
  • Payments industry experience includes working as an employee or agent of a payment gateway, ISO, processor, or integrator preferred.
  • Knowledge of Point of Sale devices; device vulnerability assessments, device audits
  • Network penetration experience
  • Prior experience with Wireshark and Basecamp
  • Knowledge of PCI and P2PE Standards
  • IT Project Management experience a plus

Language ability: Employee will need to have a strong command of the English language, including spelling, grammar, and oral/written business communications.  Comfortable use of current development, networking, and security terminology is critical for clear communication with internal and external technical contacts.

Math & Reasoning Ability: Strong math skills including quantitative and financial analysis are required.  Often, the most appropriate technical solution is discovered and driven by a financial aspect for both the client (pricing/savings) and Bluefin (cost/income).  Applicant must be able to create reports from raw data to discover trends, summarize data, and recommend solutions for both internal operations management and external client sales.  Resourcefulness, creative thinking, and general problem solving capabilities are required.

Computer Skills:  Applicant must demonstrate strong knowledge and skills in Microsoft Word, Excel, PowerPoint, Outlook, typing, and Web research are required.  General skills in HTML, JavaScript, PHP, Access/SQL, Visio are required.  First-hand knowledge of security, development, and networking concepts is highly desirable to ensure recommendation of appropriate solutions.

Supervisory responsibilities: Currently there are no supervisory responsibilities with this role.  However, as Bluefin grows and expands, individuals may be hired who will work in conjunction with the SSE.

If you are interested in joining our team, please fill out the form below and attach your resume.