Bluefin Careers

Bluefin Payment Systems offers a challenging and rewarding work environment with competitive compensation, generous health benefits, 401K with company match, paid holidays/vacation/sick/personal time, casual dress and a tuition assistance program. Bluefin is an Equal Opportunity Employer.

Available Positions

Position Summary:  The Business Development Representative (“BDR”) will adopt a solution-oriented approach to create a PCI P2PE validated solution, selling to partner companies in Europe.  These companies will integrate their business applications into the Bluefin Payment Systems Decryptx product, create go-to-market sales plans, ensure the partner launches the partnership to drive new Decryptx merchants into the company.  The BDR will act as support as well as liaison between internal departments; such as Marketing, Risk, Relationship Management, Product and Inside Sales in a driving business development opportunities. The Incumbent must excel in both a business development/sales-facing and program management roles.  This position is accountable to revenue objectives and tracking/reporting portfolio performance, productivity, profit and company objectives.

Qualifications –To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Must be business savvy, articulate a clear explanation of Bluefin Payment Systems’ Integrated value proposition, communicate products/solutions Bluefin Payment Systems offers today and understand industry trends.
  • Will prepare and deliver formal business development presentations to potential/existing partners, demonstrating an in-depth understanding of Bluefin Payments Systems’ solutions, the payments industry, and the partner’s current and future needs.
  • Product/industry knowledge including gateways, ISOs, switch providers and acquirers.
  • Manage lifecycle of business development opportunity from initial partner contact through program launch; leverage team members that manage certification process to Bluefin Payment Systems platforms.
  • Proactively educate partner organizations regarding industry compliance mandates (Validated versus Non Validated PCI P2PE solutions, etc.).
  • Drive revenue by managing current partners to desired partner tier participation; develop a market strategy, forecast, and sales plan with partners; formulate sales and marketing initiatives; advocate cross-product integrations and cross selling; assist with implementing push e-mail and web marketing programs; recommend pricing and marketing definitions; leverage customer databases and contacts; coordinate sales and marketing actions with channel partners; develop sales incentive programs; manage product availability.
  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and pipeline reports
  • Track channel accomplishments by comparing initiatives, contacts, and reporting on strategies, forecasts, plans, targets, and objectives.
  • Provide all aspects of support for partners and large direct customers – monitoring customer activity, assessing patterns, running reports, taking phone calls/emails with issues, personally handles solving client issues/problems, etc. – from sign date to 1 year anniversary

Education/Experience:

  • Bachelors’ degree or equivalent work experience required.
  • 5 years merchant processing background, and quantifiable P2PE solution sales experience or hands on knowledge required
  • Proactive leader who is results-oriented, dynamic, and at ease with public speaking/presenting.
  • Team player; results-driven, data-gathering problem solver.
  • Ability to adapt communication skills to audience – executive, technical, marketing, etc.
  • Must be able to manage multiple projects at once in fast paced, changing environment.

Computer Skills:

  • Must be proficient in Microsoft Excel, Word, Outlook, CRM system.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (consider- sitting for long periods of time, standing,  typing, kneeling, crouching reach with hands and arms, lift and or move up to “10” lbs. )

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

Position Summary:  The Business Development Representative (“BDR”) will adopt a solution-oriented approach to create a PCI P2PE validated solution with our Bluefin partners.  These companies will integrate their business applications into the Bluefin Payment Systems Decryptx product, create go-to-market sales plans, ensure the partner launches the partnership to drive new Decryptx merchants into the company.  The BDR will act as support as well as liaison between internal departments; such as Marketing, Risk, Relationship Management, Product and Inside Sales in a driving business development opportunities. The Incumbent must excel in both a business development/sales-facing and program management roles.  This position is accountable to revenue objectives and tracking/reporting portfolio performance, productivity, profit and company objectives.

Qualifications –To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Must be business savvy, articulate a clear explanation of Bluefin Payment Systems’ Integrated value proposition, communicate products/solutions Bluefin Payment Systems offers today and understand industry trends.
  • Will prepare and deliver formal business development presentations to potential/existing partners, demonstrating an in-depth understanding of Bluefin Payments Systems’ solutions, the payments industry, and the partner’s current and future needs.
  • Product/industry knowledge including gateways, ISOs, switch providers and acquirers.
  • Manage lifecycle of business development opportunity from initial partner contact through program launch; leverage team members that manage certification process to Bluefin Payment Systems platforms.
  • Proactively educate partner organizations regarding industry compliance mandates (Validated versus Non Validated PCI P2PE solutions, etc.).
  • Drive revenue by managing current partners to desired partner tier participation; develop a market strategy, forecast, and sales plan with partners; formulate sales and marketing initiatives; advocate cross-product integrations and cross selling; assist with implementing push e-mail and web marketing programs; recommend pricing and marketing definitions; leverage customer databases and contacts; coordinate sales and marketing actions with channel partners; develop sales incentive programs; manage product availability.
  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and pipeline reports
  • Track channel accomplishments by comparing initiatives, contacts, and reporting on strategies, forecasts, plans, targets, and objectives.
  • Provide all aspects of support for partners and large direct customers – monitoring customer activity, assessing patterns, running reports, taking phone calls/emails with issues, personally handles solving client issues/problems, etc. – from sign date to 1 year anniversary

Education/Experience:

  • Associates or Bachelor degree required.
  • 5 years merchant processing background.
  • Experience with payments industry and business development required.
  • Proactive leader who is results-oriented, dynamic, and at ease with public speaking/presenting.
  • Team player; results-driven, data-gathering problem solver.
  • Ability to adapt communication skills to audience – executive, technical, marketing, etc.
  • Must be able to manage multiple projects at once in fast paced, changing environment.
  • 5 years merchant processing background, and quantifiable P2PE solution sales experience or hands on knowledge required

Computer Skills:

  • Must be proficient in Microsoft Excel, Word, Outlook, CRM system.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

Position Summary:  The Director, Channel Management will work closely with the sales team to manage relationships with Decryptx partners and their clients.  This role will aid in strengthening customer relationships by handling client requests, assisting in answering questions about the features and capabilities of Bluefin’s products and services while maintaining high service quality standards and selling into current partner base.

Essential Duties and Responsibilities (other duties may be assigned):

  • Maintain and enhance client relationships by exceptional client partnership and problem resolution.
  • Strengthen customer loyalty by insuring accurate, timely, and trusted responses to partner and merchant inquiries
  • Act as a liaison between sales and operational partners tied to our Security Solutions validated P2PE solution.
  • Develop opportunities to grow Bluefin’s network by continuing to expand the existing relationship and leverage expansion through the partner’s client base
  • Marketing support required through go-to market strategy execution, ongoing promotion of informational webinars, client user conferences, sell sheets, etc.
  • Training partners in PCI compliance, scope reduction, internal systems, on boarding process and Level 1 trouble shooting
  • Maintains long-term relationships with Decryptx Partners and their clients. Ensures understanding of the customer base to identify service needs and drive use of proactive service and support mechanisms to reduce Merchant downtime and costs.
  • Acts as single point of contact for all Decryptx partners post 1 year anniversary of deal sign date and through duration of partner relationship with Bluefin, including the following:
    • Order taking for existing solution and farming current partners for new revenue opportunities – full-cycle sales process (paperwork, sales orders, submittals) on-going
    • All aspects of support – monitoring customer activity, assessing patterns, running reports, taking phone calls/emails with issues, personally handles solving client issues/problems, etc.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Strong relationship building skills
  • Team player; results-driven, data-gathering problem solver.
  • Ability to quickly assess situations, identify impacts and resolve effectively.
  • Strong ability to adapt communication skills to internal and external audiences – clients, executive, technical, marketing, etc.
  • Must be able to manage multiple projects at once in fast paced, changing environment.

Education/Experience:

  • Bachelor’s Degree in Business or related field
  • At least 3 years’ payments industry experience
  • 15% travel will be required

Computer Skills:  Advanced computer skills in Word, Excel, PowerPoint, Outlook, CRM

Hours: 8:30-5:30 with ability to work extra/flexible hours when needed.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Summary:

The Manager, Technical Support is responsible for leading a team that consists of Technical Support Specialists. The position provides day-to-day direction to their team and takes ownership of issues resolution. This manager is the escalation point for technical support inquiries for processor, gateway, POS, P2pE, Decryptx products and solution set ups required for these products to function.  This position works directly with customers. The Manager, Technical Support produces KPI reporting and engages daily with Customer Service, Business Development, Channel Management, Account Boarding, Development and IT and Sales staff to ensure solutions are successfully established. This manager identifies and takes ownership to correct any items that hinder customer satisfaction, retention and account growth

Essential Duties and Responsibilities:

  • Resolves POS gateway and software technical inquiries from merchants, partners and internal teams.
  • Performs as the point of escalation for POS gateway and software service inquiries.
  • Works with Sales to provide technical input for POS solutions and help secure new customers.
  • Updates and maintains technical support training material and documentation.
  • Trains Service/Support staff and clients on POS solution features and procedures.
  • Creates and analyzes reports and makes recommendations to VP Client Care to improve service.
  • Researches and troubleshoots issues for our partners and merchants on both internal and external systems.
  • Assists with all production issues as needed.
  • Trains and coaches Technical Support staff.
  • Identifies, reports, troubleshoots and resolves daily, technical production issues.
  • Works with the VP Client Care and Director, Customer Service to continually improve the Customer Service team.

Qualification Requirements: 

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • 5 to 7 years client support experience in a merchant acquiring environment.
  • 2+ years of group lead/management experience in a payments environment.
  • Strong background and work experience in merchant acquiring operations, specifically in technical support related to POS solutions including standalone terminals and ecommerce gateways.
  • Excellent written and verbal communication skills
  • Proactive individual who is results-oriented.
  • Excellent interpersonal skills and a collaborative work style.
  • Ability to look at situations from several points of view and craft solutions.
  • Ability to make fact-based decisions.
  • Strong work ethic with positive attitude.
  • Open to direction and commitment to get the job done.
  • Team player; results-driven, data-gathering problem solver.
  • Ability to adapt communication skills to audience – executive, service, technical, marketing, etc. as well as the situation.
  • Must be able to manage multiple projects at once in fast paced, changing environment.
  • Must be proficient in Microsoft Excel, Word, Outlook, PowerPoint and Salesforce.
  • Candidate must be able to work in a fast paced turn-key environment and be willing to work whenever needed to meet deadlines.
  • Ability to travel 10%
  • Must have technical support experience in one of the following areas: Point of Sale systems, Credit Card Terminals and or ecommerce gateways.
  • Ability to travel 10% to visit clients and our Atlanta, GA office on an as needed basis
  • Must have 2+ years of group lead/management experience preferably in a payments environment.

Education Level:

Bachelor’s Degree or relevant work experience

Position Summary:  Supporting our clients is the top priority at Bluefin Payment Systems. The Manager, Customer Service is responsible for leading a team of Customer Service Representatives in providing best-in-class support to our client base. The position provides day-to-day direction to their team while also periodically working directly with customers to take issues to resolution.  This Manager is the escalation point for support and payment solutions inquiries – including research and pricing.  The Manager identifies and takes ownership to correct any items that hinder customer satisfaction, retention and account growth.

Essential Duties and Responsibilities include the following and other duties may be assigned:

  • Lead Customer Service team to achieve established SLAs and goals
  • Support Customer Service Representatives and act as point of escalation for the team
  • Answer merchant and partner inquiries as needed
  • Update and maintain Customer Service training material and documentation
  • Recruit, train, mentor, develop and coach Customer Service staff and nurture an environment where they can excel
  • Create and analyze reports within our CRM tool (Salesforce) and make recommendations to VP, Operations to enhance or improve service
  • Oversee scheduling to ensure adequate resources are in place at all times
  • Research and troubleshoot issues for clients on both internal and external systems
  • Assist with all production issues as needed
  • Manage phone, email and answering service systems/vendors
  • Work with the VP, Operations to continually improve the team

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Very strong people and process management skills
  • Strong background and work experience in merchant acquiring operations and customer support
  • Strong knowledge of interchange and pricing model methodology
  • Knowledge of and experience with acquiring processing systems
  • Excellent communication skills (both written and verbal)
  • Proactive individual who is results-oriented Excellent interpersonal skills and a collaborative work style
  • Ability to look at situations from several points of view and craft solutions
  • Ability to make fact-based decisions with a sense of urgency
  • Strong work ethic with positive attitude
  • Open to direction and commitment to get the job done
  • Ability to adapt communication skills to audience – executive, service, technical, marketing, etc. as well as to the situation
  • Must be able to manage multiple projects at once in fast paced, changing environment
  • Candidate must be able to work in a fast-paced turn-key environment and be willing to work whenever needed to meet deadlines
  • Must be proficient in Microsoft Excel, Word, Outlook, PowerPoint and Salesforce

Education/Experience:

  • 7-10 years customer service experience in a payments environment
  • 5+ years of management experience in a payments environment/ call center capacity
  • 5+ years of Salesforce experience
  • Bachelor’s Degree in Business or related field

Computer Skills:  Advanced computer skills in Word, Excel, Outlook, CRM tool and ability to multi-task.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

Position Summary:  The ISV Partner Manager is responsible for managing all aspects of named partner relationships within Bluefin. The position requires management of projects of existing partners that provide growth opportunities for the organization. ISV Partner Manager provides project management direction bringing together various teams (sales, technology, support and account boarding) and works with partners to understand their needs; developing consistent, thorough and documented quarterly business reviews and new business marketing plans.

The position also requires managing the day-to-day inquiries from named ISV partners regarding new account boarding, customer support, technical support, deployment and residual inquiries. The ISV Partner Manager receives and is responsible for escalations of sales, support deployment and finance items; including research and successful resolution of escalated issues. ISV Partner Manager produces KPI reporting and engages daily with sales, support staff and finance supervisors to ensure SLAs are successfully met; identifying and correcting any items that hinder meeting SLAs.

Essential Duties and Responsibilities include the following and other duties may be assigned:

  • Relationship and overall management of identified ISV partners.
  • Develop leads for inside sales through design and execution of partner marketing strategy to clients.
  • Work with partner to discover opportunity and growth potential.
  • Provide daily, weekly, monthly reporting/dash boards to track ISV productivity.
  • Provide quarterly partner reviews in-person or remotely (at SVP, Integrated Payments discretion) to partner’s senior management.
  • Work with partner to identify marketing opportunities and oversee the development and implementation of said programs with Bluefin marketing team.
  • Participate, as appropriate, in partners’ trade and user group conferences.
  • Perform day-to-day support of ISVs (answer: account set up inquiries, general processing solutions/gateway questions, account update tasks, residual inquiries etc).
  • Meet with appropriate ISV/partner representatives to address new business development.
  • Issue resolution and processes that successfully support ISV/partners’ service, new business and new processing solution needs.
  • Take ownership of support situations and develops successful resolutions.
  • Maintain partner information and entry into CRM system.
  • Oversee partners’ profit and losses, reporting profit and losses to the partner and internal management.
  • Protects organization’s value by keeping marketing and product information confidential.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Strong background and work experience in merchant acquiring relationship management, project management and/or business development.
  • Excellent computer skills and proficient in Excel, Word, PowerPoint, Outlook and internet.
  • Strong analytical skills
  • Understanding of SalesForce CRM program
  • Effective organization and project management skills.
  • Excellent interpersonal skills and a collaborative work style.
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Excels at operating in an fast paced environment
  • Open to direction and commitment to get the job done.
  • Ability to look at situations from several points of view.
  • Strong work ethic with positive attitude.
  • Ability to learn and retain information quickly
  • Demonstrated ability to exercise judgment and independent decision making

Education/Experience:

  • Bachelor’s degree preferred
  • Strong background and work experience in merchant acquiring relationship management, project management and/or business development
  • At least 3 years successful experience in merchant acquiring/merchant services

Travel:  Travel is required for the role as necessary to attend tradeshows/user events, meet with partners and prospective partners and attend critical company meetings.  Estimated travel 30% of time but may vary based on the needs of the position.

Language ability: Strong verbal and written skills. Ability to ‘translate’ industry and technical jargon, to clear language which is understandable by customers.  Strong negotiation skills.  Ability to effectively present information and respond to questions from groups of managers, clients and customers. Professional communication style, both written and verbal.

Math Ability: This position requires the ability to understand and calculate multiples and percentages while working with Association interchange, dollar volume processing, residual and fees data.

Reasoning Ability:  This position requires problem solving skills with the ability to accurately define issues, research and establish facts, gather and analyze data to create fact-based decisions and solutions.

Certificates and Licenses: Certification in Project Management desired but not required.

Computer Skills:  Advanced computer skills in Word, Excel, Outlook, PowerPoint and internet skills.  Knowledge of Salesforce is desirable.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (i.e. sitting for long periods of time, standing,  typing, kneeling, crouching reach with hands and arms, lift and or move up to “10” lbs. )

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

Position Summary:  The Software Developer will be responsible for working on development and implementation of a wide variety of Web-based products using PHP, Perl, JavaScript, MySQL and AJAX.  Proficiency on the LAMP Stack is a must.  Experience with C# and .Net is beneficial, not required.  The ideal candidates will also have worked in a payment/transactional processing environment and have familiarity with the PCI data security standard.

Essential Duties and Responsibilities:  include the following and other duties may be assigned:

  • Participate in a team-oriented environment to develop Web-based applications.
  • Maintain existing codebases, include troubleshooting bugs and adding new features.
  • Interface with others to gather requirements; troubleshooting, train, etc.
  • Develop interface modules to payment processors (First Data, Elavon, etc.).
  • Develop core applications as required.
  • Balance a variety of concurrent projects.
  • Develop and enhance Apache based Web Services.
  • Protect organization’s value by keeping marketing and product information confidential.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Ability to work independently, take initiative, and contribute to new ideas required in a diverse, fast-paced, deadline-driven team environment.
  • Detailed knowledge of web application development and extensive experience using PHP, Perl, JQuery, JavaScript as well as relational databases like MySQL.
  • Proven hands-on experience with JavaScript frameworks such as jQuery
  • Proven hands-on experience with SECURE CODING techniques.
  • Experience developing cross-browser frontends using XHTML, CSS, AJAX, JavaScript, and JSON.
  • Working knowledge of MySQL transactional replication.
  • Organization and analytic skills, with strong problem solving ability.
  • Excellent written and verbal communications skills.
  • Experience with version control systems.
  • Experience building XML Web Services on an Apache Server.
  • Experience developing applications in Node.js is desired, not required.
  • Experience developing applications in .Net and C# is beneficial, not required.
  • Hands-on experience with LINUX, especially using command line tools and writing SHELL scripts.
  • Experience using common business software such as Word, Excel, PowerPoint, and VISIO to visualize, discuss and present ideas to technical and non-technical audiences.

Education/Experience:

  • 5+ years creating complex, data-driven applications for the web using PHP, MySQL, Javascript, CSS, etc.
  • 5+ years writing and maintaining SQL in MySQL databases.
  • Bachelor’s degree (in Computer Science or related field) or equivalent with 5+ years direct hands on experience.
  • Advanced degree a plus.
  • Knowledge of Payment processing/transactional environments preferred

Computer Skills:  Advanced computer skills in Word, Excel, PowerPoint, Outlook, VISIO and CRM system with the ability to multi-task.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Summary:  The Inside Merchant Sales Representative is a highly energetic individual who will develop and manage all aspects of our third party sales channel referral strategy.  The candidate must ensure that our program is properly communicated to our target market and maintain a superior fulfillment process.

Essential Duties and Responsibilities:

Include the following, and other duties may be assigned-

  • Develop new merchant processing relationships through in-bound and out-bound calls using Bluefin provided and/or self-sourced leads
  • Assess merchant needs and determine which Bluefin products and solutions work best for the client
  • Knowledge and understanding of payment processing products and services, knowledge of MasterCard/Visa Association rules and regulations, technical skills, contract language, credit policies, product conversions.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the clients’ businesses through our products and services.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Excellent communication (verbal and written), interpersonal, selling, objection and negotiation skills.
  • Proactive outbound phone sales, and inbound selling.
  • Strong customer service orientation
  • Must be detail-oriented team player with good planning and problem solving skills who is willing to go the extra mile.
  • Self-motivated and able to work independently with minimal supervision toward the achievement of personal and team goals.
  • Positive attitude and good organizational skills
  • Ability to translate intangible program benefits through conversation
  • Excellent follow up skills
  • Strong analytical skills
  • Ability to effectively manage leads thru a CRM system
  • Competitive and a strong desire to succeed
  • Ability to adapt to a fast paced and evolving environment

Education/Experience:

  • Associate’s degree or related experience
  • Minimum of 3-5 years’ experience in sales

Payment processing background preferred

Position Summary: Customer Service Representative will be responsible for supporting customers with payment gateways and merchant accounts.

Representatives apply their knowledge of our products and services to assist Bluefin customers.

Essential Duties and Responsibilities include the following and other duties may be assigned:

  • Answering inbound calls and emails from customers with technical issues, billing issues or general questions regarding service and documenting outcome in Salesforce
  • Navigating multiple credit card processing platforms and ecommerce gateway solutions to locate customer profiles, perform research and develop issue resolution quickly and accuratelly
  • Troubleshooting, researching and resolving issues for our merchants on both internal and external POS (point-of-sale) systems
  • Collaborating with internal teams to find solutions to customer issues
  • Answering questions regarding payment gateways, API integration, pricing, funds settlement, and account updates
  • Resolving POS gateway and software technical inquiries from merchants
  • Patiently communicating technical concepts in simple terms understandable to the customer
  • Collecting required documentation for account changes and assigning to appropriate department or entity as needed
  • Serving as a liaison to third party payment vendors
  • Proactively reaching out to customers to ensure questions and issues have been resolved
  • Conducting quality control checks on new accounts
  • Working with Sales to provide technical input for POS solutions
  • Continually maintaining working knowledge of all company products, services and systems
  • Tactfully and effectively interacting with customers in a fast-paced environment and consistently providing great customer service
  • Other duties as assigned

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ideal candidate should have:

  • An innate understanding of excellent customer service and client satisfaction
  • The ability to understand underlying issues regarding client requests or explanation of the problem
  • Strong analytical, decision making, problem identification, accountability, and resolution skills
  • A strong work ethic with a sense of ownership of tasks and issues and ability to follow them through to resolution
  • Capability to quickly adapt to the situation being presented
  • Ability to work independently to resolve issues or problems and still contribute in a team environment
  • Ability to adapt communication skills to audience – customer, service, technical, vendor
  • Ability to management multiple tasks at once a fast paced, turn-key environment and be willing to work overtime whenever needed to meet deadlines
  • Strong sense of urgency

Education/Experience:

  • At least two years of experience in banking, technical support, customer support or related fields.
  • Experience in or knowledge of credit card processing industry strongly preferred. Bachelor’s degree preferred.
  • Experience with technical support in one of the following areas is strongly preferred: Point of Sale systems, Credit Card Terminals and or ecommerce gateways.
  • Experience in or knowledge of credit card processing industry strongly preferred.

Computer Skills:

  • Excellent general computer skills including website navigation, general understanding of how web-based programs work, and ability to multi-task between
  • Proficiency in MS Office (Excel/Word)
  • com experience a plus

Work Environment: The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is in a call center environment with a high call and task volume.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual should expect to sit for long periods of time, typing and working on a computer. Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

If you are interested in joining our team, please fill out the form below and attach your resume.