Bluefin Careers

Bluefin offers a challenging and rewarding work environment with competitive compensation, generous health benefits, 401K with company match, paid holidays/vacation/sick/personal time, casual dress and a tuition assistance program. Bluefin is an Equal Opportunity Employer.

Available Positions

Position Summary:  The Business Development Representative must be a competitive Type A sales professional that is able to take a solution-oriented approach to sell PCI P2PE validated solutions to assigned target markets in Healthcare, Retail, and various other verticals.  These target merchants will integrate their business applications into the Bluefin Decryptx product. Will work with management and marketing to create go-to-market sales plans, and strategies. Responsible for driving new Decryptx merchants into the company portfolio.  The BDR will act as support as well as liaison between internal departments; such as Marketing, Risk, Relationship Management, Product and Inside Sales in driving business development opportunities. The candidate must be a hunter that excels in both a business development/sales-facing and partner management roles.  This position is accountable to revenue objectives and tracking/reporting portfolio performance, productivity, profit and company objectives.

Qualifications – To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Self-starters must possess an inherent desire to hit the phones, trade shows, pavement, social networks and email to drum up new business.
  • Must be social and web savvy to identify and research potential prospects.
  • Must have proven plan for executing activities that will generate leads.
  • Experience self-monitoring key metrics to uncovering and working qualified prospects.
  • Can do attitude that will not take no for an answer the first time.
  • Must be a great listener.
  • Must be a skilled hunter who can ask smart, insightful questions to make prospects think about their situation, needs, and criteria.
  • Progressively qualify sales prospects throughout the sales process by continually learning more while re-qualifying that the opportunity has not changed.
  • Must be comfortable with uncertainty, thrive on the unknown and carry a conversation long enough to schedule an appointment or get the right person on the phone.
  • Must be business savvy and learn to articulate a clear explanation of Bluefin’s integrated value proposition, communicate products/solutions Bluefin offers today and understand industry trends.
  • Prepare and deliver formal business development presentations to potential/existing partners, demonstrating an in-depth understanding of Bluefin Payments Systems’ solutions, the payments industry, and the partner’s current and future needs.
  • Must have product/industry knowledge including gateways, ISOs, switch providers and acquirers.
  • Manage lifecycle of business development opportunity from initial contact through program launch; leverage team members that manage certification process to Bluefin’s platforms.
  • Proactively educate organizations and merchants regarding industry compliance mandates (Validated versus Non-Validated PCI P2PE solutions, etc.).
  • Drive revenue, formulate sales and marketing initiatives; advocate cross-product integrations and cross selling; assist with implementing push e-mail and web marketing programs; recommend pricing and marketing definitions; leverage customer databases and contacts.
  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and pipeline reports.
  • Provide all aspects of support for partners and large direct customers – monitoring customer activity, assessing patterns, running reports, taking phone calls/emails with issues, personally handles solving client issues/problems, etc. – Single point of contact for all Decryptx partners for 1 year after the first go-live merchant.

Education/Experience:

  • Associates or Bachelor degree required.
  • 2-3 SaaS sales background, Gateway experience preferred. Experience with payments industry and business development required.
  • Experience with payments industry and business development required.
  • Proactive leader who is results-oriented, dynamic, and at ease with public speaking/presenting.
  • Team player; results-driven, data-gathering problem solver.
  • Ability to adapt communication skills to audience – executive, technical, marketing, etc..
  • Must be able to manage multiple projects at once in fast paced, changing environment.
  • Experience using tools like LinkedIn, Salesforce, Yesware, to uncover and engage with qualified prospects.

Computer Skills:

  • Must be proficient in Microsoft Excel, Word, Outlook, CRM system.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (consider- sitting for long periods of time, standing, typing, kneeling, crouching reach with hands and arms, lift and or move up to “10” lbs.)

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

Position Summary: Customer Service Representative will be responsible for supporting customers with payment gateways and merchant accounts.  Representatives apply their knowledge of our products and services to assist Bluefin customers. 

Essential Duties and Responsibilities include the following and other duties may be assigned:

  • Answering inbound calls and emails from customers with technical issues, billing issues or general questions regarding service and documenting outcome in Salesforce
  • Navigating multiple credit card processing platforms and ecommerce gateway solutions to locate customer profiles, perform research and develop issue resolution quickly and accurately
  • Troubleshooting, researching and resolving issues for our merchants on both internal and external POS (point-of-sale) systems
  • Collaborating with internal teams to find solutions to customer issues
  • Answering questions regarding payment gateways, API integration, pricing, funds settlement, and account updates
  • Resolving POS gateway and software technical inquiries from merchants
  • Patiently communicating technical concepts in simple terms understandable to the customer
  • Collecting required documentation for account changes and assigning to appropriate department or entity as needed
  • Serving as a liaison to third party payment vendors
  • Proactively reaching out to customers to ensure questions and issues have been resolved
  • Conducting quality control checks on new accounts
  • Working with Sales to provide technical input for POS solutions
  • Continually maintaining working knowledge of all company products, services and systems
  • Tactfully and effectively interacting with customers in a fast-paced environment and consistently providing great customer service
  • Other duties as assigned

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ideal candidate should have:

  • An innate understanding of excellent customer service and client satisfaction
  • The ability to understand underlying issues regarding client requests or explanation of the problem
  • Strong analytical, decision making, problem identification, accountability, and resolution skills
  • A strong work ethic with a sense of ownership of tasks and issues and ability to follow them through to resolution
  • Capability to quickly adapt to the situation being presented
  • Ability to work independently to resolve issues or problems and still contribute in a team environment
  • Ability to adapt communication skills to audience – customer, service, technical, vendor, etc.
  • Ability to management multiple tasks at once a fast paced, turn-key environment and be willing to work overtime whenever needed to meet deadlines
  • Strong sense of urgency

Education/Experience:

At least two years of experience in banking, technical support, customer support or related fields. Experience in or knowledge of credit card processing industry strongly preferred. Bachelor’s degree preferred.

Computer Skills

  • Excellent general computer skills including website navigation, general understanding of how web-based programs work, and ability to multi-task between programs.
  • Proficiency in MS Office (Excel/Word)
  • com experience a plus

Work Environment:  The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This position is in a call center environment with a high call and task volume.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual should expect to sit for long periods of time, typing and working on a computer.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

If you are interested in joining our team, please fill out the form below and attach your resume.