Bluefin Careers

Bluefin Payment Systems offers a challenging and rewarding work environment with competitive compensation, generous health benefits, 401K with company match, paid holidays/vacation/sick/personal time, casual dress and a tuition assistance program. Bluefin is an Equal Opportunity Employer.

Available Positions

Position Summary:  The Director, Channel Management will work closely with the sales team to manage relationships with Decryptx partners and their clients.  This role will aid in strengthening customer relationships by handling client requests, assisting in answering questions about the features and capabilities of Bluefin’s products and services while maintaining high service quality standards and selling into current partner base.

Essential Duties and Responsibilities (other duties may be assigned):

  • Maintain and enhance client relationships by exceptional client partnership and problem resolution.
  • Strengthen customer loyalty by insuring accurate, timely, and trusted responses to partner and merchant inquiries
  • Act as a liaison between sales and operational partners tied to our Security Solutions validated P2PE solution.
  • Develop opportunities to grow Bluefin’s network by continuing to expand the existing relationship and leverage expansion through the partner’s client base
  • Marketing support required through go-to market strategy execution, ongoing promotion of informational webinars, client user conferences, sell sheets, etc.
  • Training partners in PCI compliance, scope reduction, internal systems, on boarding process and Level 1 trouble shooting
  • Maintains long-term relationships with Decryptx Partners and their clients. Ensures understanding of the customer base to identify service needs and drive use of proactive service and support mechanisms to reduce Merchant downtime and costs.
  • Acts as single point of contact for all Decryptx partners post 1 year anniversary of deal sign date and through duration of partner relationship with Bluefin, including the following:
  • Order taking for existing solution and farming current partners for new revenue opportunities – full-cycle sales process (paperwork, sales orders, submittals) on-going
  • All aspects of support – monitoring customer activity, assessing patterns, running reports, taking phone calls/emails with issues, personally handles solving client issues/problems, etc.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Experience excelling within a sales quota driven environment.
  • Must be able to quantify and articulate ability to meet and or exceed Outside Sales/Long Cycle Sales/Individual Contributor sales quota/goals
  • Experience with Level 1 Technical Troubleshooting of Credit Card Terminals and or Point of Sales Systems
  • Must have a passion for working with, understanding and selling cutting edge payment technology to C-Level decision makers.
  • Strong relationship building skills
  • Team player; results-driven, data-gathering problem solver.
  • Ability to quickly assess situations, identify impacts and resolve effectively.
  • Strong ability to adapt communication skills to internal and external audiences – clients, executive, technical, marketing, etc.
  • Must be able to manage multiple projects at once in fast paced, changing environment.

Education/Experience:

  • Bachelor’s Degree in Business or related field
  • At least 3 years’ payments industry Outside/Long Cycle Sales/Individual Contributor Sales experience
  • At least 2 years of direct P2PE Solutions Sales experience and or hands on knowledge
  • At least 1 year of experience with Salesforce.com is preferred.
  • 15% travel will be required

Computer Skills:  Advanced computer skills in Word, Excel, PowerPoint, Outlook, CRM

Hours: 8:30-5:30 with ability to work extra/flexible hours when needed.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Summary:

Our organization is seeking a technically savvy, customer-focused individual who understands that technical skills must be combined with excellent interpersonal skills that enable them to build confidence with our customers by addressing inquiries with knowledge, skill and empathy for the customer.  We are looking for a Technical Support Specialist to work directly with clients in setting up and troubleshooting POS terminals and integrated POI solutions, e-commerce gateways, mobile payments and P2PE security solutions.

Essential Duties and Responsibilities: 

We are looking for a Technical Support Specialist who is responsible and takes ownership for:

  • Resolving POS gateway and software inquiries from merchants and partners.
  • Performing as the point of escalation for POS gateway and software service inquiries from Customer Service.
  • Partnering with Sales teams to provide product input for POS solutions.
  • Researching, troubleshooting, and resolving issues for our customers on both proprietary and external POS systems.
  • Identifying, reporting, troubleshooting and resolving ecommerce, point-of-sale and P2PE security application issues
  • Deploying hardware, gateway and security application solutions to customers using internet based deployment vendor portal.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Point-of-sale (POS) payment gateway, terminal and register systems needed.
  • Knowledge of data encryption protocols preferred.
  • Basic HTML, ASP, and PHP scripting knowledge.
  • Ability to successfully navigate in a web-based applications environment.
  • Excellent communication skills (both written and verbal).
  • Excellent interpersonal skills—patience, understanding and empathy for the customer
  • Proactive individual who is results-oriented.
  • Team player; results-driven, data-gathering problem solver.
  • Proactive and takes ownership of tasks and issues and follows through to resolution.
  • Ability to adapt communication skills to audience – customer, service, technical, vendor, etc.
  • Must be able to multi-task in a fast-paced, rapidly changing environment.
  • Must be proficient in Microsoft Excel, Word, Outlook, PowerPoint with ability to learn and use Salesforce CRM system.
  • Candidate must be able to work in a fast paced, turn-key environment and be willing to work overtime whenever needed to meet customer needs and company deadlines.
  • Point of Sale, merchant acquiring experience preferred.

Education/Experience:

High School or equivalent, four-year degree preferred

Computer Skills:  Advanced computer skills in Word, Excel, PowerPoint, Outlook and ability to multi-task. Basic HTML, ASP, and PHP scripting knowledge.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Summary:  The Software Developer will be responsible for working on development and implementation of a wide variety of Web-based products using PHP, Perl, JavaScript, MySQL and AJAX.  Proficiency on the LAMP Stack is a must.  Experience with C# and .Net is beneficial, not required.  The ideal candidates will also have worked in a payment/transactional processing environment and have familiarity with the PCI data security standard.

Essential Duties and Responsibilities:  include the following and other duties may be assigned:

  • Participate in a team-oriented environment to develop Web-based applications.
  • Maintain existing codebases, include troubleshooting bugs and adding new features.
  • Interface with others to gather requirements; troubleshooting, train, etc.
  • Develop interface modules to payment processors (First Data, Elavon, etc.).
  • Develop core applications as required.
  • Balance a variety of concurrent projects.
  • Develop and enhance Apache based Web Services.
  • Protect organization’s value by keeping marketing and product information confidential.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Ability to work independently, take initiative, and contribute to new ideas required in a diverse, fast-paced, deadline-driven team environment.
  • Detailed knowledge of web application development and extensive experience using PHP, Perl, JQuery, JavaScript as well as relational databases like MySQL.
  • Proven hands-on experience with JavaScript frameworks such as jQuery
  • Proven hands-on experience with SECURE CODING techniques.
  • Experience developing cross-browser frontends using XHTML, CSS, AJAX, JavaScript, and JSON.
  • Working knowledge of MySQL transactional replication.
  • Organization and analytic skills, with strong problem solving ability.
  • Excellent written and verbal communications skills.
  • Experience with version control systems.
  • Experience building XML Web Services on an Apache Server.
  • Experience developing applications in Node.js is desired, not required.
  • Experience developing applications in .Net and C# is beneficial, not required.
  • Hands-on experience with LINUX, especially using command line tools and writing SHELL scripts.
  • Experience using common business software such as Word, Excel, PowerPoint, and VISIO to visualize, discuss and present ideas to technical and non-technical audiences.

Education/Experience:

  • 5+ years creating complex, data-driven applications for the web using PHP, MySQL, Javascript, CSS, etc.
  • 5+ years writing and maintaining SQL in MySQL databases.
  • Bachelor’s degree (in Computer Science or related field) or equivalent with 5+ years direct hands on experience.
  • Advanced degree a plus.
  • Knowledge of Payment processing/transactional environments preferred

Computer Skills:  Advanced computer skills in Word, Excel, PowerPoint, Outlook, VISIO and CRM system with the ability to multi-task.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Summary:  The Software Developer will be responsible for working on development and implementation of a wide variety of products using Node, PHP, Perl, JavaScript, HTML, Mongo and MySQL databases.  Proficiency on the LAMP Stack is a must.  The ideal candidates will also have worked in a payment processing environment and have familiarity with the PCI data security standard.

Essential Duties and Responsibilities:  include the following and other duties may be assigned:

  • Participate in a team-oriented environment to develop Web-based applications.
  • Maintain existing codebases, include troubleshooting bugs and adding new features.
  • Interface with others to gather requirements; troubleshooting, train, etc.
  • Develop core applications as required.
  • Balance a variety of concurrent projects.
  • Develop interface modules to payment processors (First Data, Elavon, etc.).
  • Protect organization’s value by keeping marketing and product information confidential.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Ability to work independently, take initiative, and contribute to new ideas required in a diverse, fast-paced, deadline-driven team environment.
  • Experience developing applications in Node.js is required.
  • Experience using JavaScript frameworks is desired, Express framework is a plus.
  • Experience with relational databases like Mongo and MySQL is required.
  • Detailed knowledge of web application development is required.
  • Experience using frameworks such as Express is preferred.
  • Experience developing cross-browser frontends using XHTML, CSS, AJAX, JavaScript, and JSON.
  • Proven hands-on experience with SECURE CODING techniques.
  • Organization and analytic skills, with strong problem-solving ability.
  • Excellent written and verbal communications skills.
  • Experience with version control systems such as SVN.
  • Hands-on experience with LINUX, especially using command line tools.
  • Experience in Payment Processing/transactional environments
  • Experience using common business software such as Word, Excel, PowerPoint, and VISIO to visualize, discuss and present ideas to technical and non-technical audiences.

Education/Experience:

  • 3+ years creating complex, data-driven applications for the web.
  • 3+ years using and maintaining Mongo and MySQL databases.
  • Bachelor’s degree (in Computer Science or related field) or equivalent with 3+ years direct hands on experience.
  • Knowledge of Payment processing preferred.

Computer Skills:  Advanced computer skills in Word, Excel, Outlook and CRM system with the ability to multi-task.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Summary:  As a Credit Underwriter, the right candidate plays an integral role by handling interactions with Bluefin Payment Systems’ merchants in attempting to approve submitted merchant applications and periodically reviewing current merchant accounts to determine continued integrity and credit worthiness.  The Credit Underwriter will work closely with the sales team.

Essential Duties and Responsibilities include the following and other duties may be assigned:

  • Process applications and make decisions based on consumer credit reports, business financial condition, know-your-customer (KYC) and other information.
  • Review the merchant’s application, credit report and background report and ultimately approve or decline that application based on all the information obtained.
  • Verify all application information through cross reference checks, review business financials to assess credit worthiness of applicant, review merchant websites for compliance, business types and product verification, perform additional searches, reference checks, and bank verifications as necessary.
  • Review high risk or questionable applications with management.
  • Responsible for producing reports and the distribution of the daily dashboard matrix that is circulated to the organization twice a day.
  • Responsible for updating documentation and credit policies and distributing them within the organization, as well as training the sales organization when necessary.
  • Create and complete a periodic review of client accounts, which includes performing an in-depth analysis of the client’s actual activity, in comparison to the anticipated information in the KYC Profile.
  • Identify unusual/suspicious activity based on anti-money laundering (AML) red flag/typologies knowledge, provide a robust clear and concise analysis of material findings, validate negative media, and provide recommendations to management based on the findings.
  • Ensure all files have all required documentation uploaded to database and conduct quality assurance audits for approved applications.
  • Act as up a back up to the Risk department
  • Assist with special projects, i.e. conversions and other operational priorities as needed.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Experience utilizing systems within the payments industry to identify and mitigate risk related to merchant processing.
  • Strong relationship management and written and verbal communications skills
  • Ability to work in fast paced environment.
  • Possesses a sense of urgency to meet client expectations
  • Collaborative and results-driven problem solver
  • Ability to look at situations from several points of view and craft solutions and responses
  • Some weekend work-from-home hours required.

Education/Experience:

  • Four-year degree preferred or equivalent work experience
  • 3+ years’ experience in the Credit Card/Merchant Processing industry.
  • Knowledge of Payment processing preferred

Computer Skills:  Advanced computer skills in Word, Excel, Outlook, CRM and ability to multi-task between programs.

If you are interested in joining our team, please fill out the form below and attach your resume.