Bluefin Careers

Bluefin Payment Systems offers a challenging and rewarding work environment with competitive compensation, generous health benefits, 401K with company match, paid holidays/vacation/sick/personal time, casual dress and a tuition assistance program. Bluefin is an Equal Opportunity Employer.

Available Positions

Position Summary:  The VP, Information Security will have a strong background managing network, server and application infrastructure security. The position is responsible for evaluating network architecture and hardware/software configurations for security vulnerabilities, assisting network/server/application Engineers in creating secure systems and for monitoring the complete environment for security threats. This position also designs security infrastructure (HW/SW policies & procedures) and perform network & application vulnerability assessments to evaluate IT infrastructure.

Essential Duties and Responsibilities:  include the following and other duties may be assigned:

  • Focus will be to protect mission critical applications and corresponding databases. To provide this protection, you’ll work with state-of-the-art application/database layer intrusion / prevention technology that operates in a way that is very similar to the operation of other IDS technology.
  • Proactively monitor threats and provide mitigation when threats are real.
  • Work closely with the network and infrastructure operations team and those whose responsibility is application development.
  • In addition to providing Intrusion Detection / Prevention services, you’ll also assist with PCI (Payment Card Industry) and data security audits / assessments.
  • Implement security tools for Microsoft Windows and CentOS systems as needed and applicable.
  • Monitor alerts and coordinate patch management with corresponding teams.
  • Protects organization’s value by keeping marketing and product information confidential. 

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Preferred Certifications: Systems Administrator Certifications (Sun, Redhat, HP-UX, Microsoft, etc.).
  • CISSP, CISM
  • Vendor certifications related to
    • Logging technologies (Splunk, SIEM, RSA, Arcsight, LogRhythm)
    • Encryption technologies (Imperva, Vormetric, SafeNet)
  • Strong knowledge of configuring and managing juniper firewalls and switches
  • Strong knowledge of managing and fine tuning intrusion prevention systems and Web Application Firewalls.
  • Comfortable with performing in-depth security analysis of environment.
  • Implement Security policies and procedures on all network devices, servers, web application firewall, mobile devices & end points according to best practices.
  • Establish information security & electronic use policies for employees.
  • Strong knowledge of managing security information and event management solutions
  • Strong knowledge of managing and supporting VPN solutions
  • Experience in handling malware and virus threats
  • Experience in data recovery techniques
  • Experience running daily threat assessment analysis using leading security and technology sources
  • Familiar with conducting Network & system penetration scans
  • Familiar with PCI compliance standards and ability to drive technology initiatives to maintain compliance.
  • Familiar with A10 Networks load balancers.
  • Familiar with VMWare and working in a virtualized environment
  • Strong knowledge of network topologies and protocols. TCP/IP, SNMP, VLANs in a L2/L3 Juniper environment
  • Seeking a strong white hat security expert to keep the black hats at bay.

Work directly with:

  • Encryption Key Management
  • Logging technology support
  • Encryption security controls
  • Access Control Systems (native and 3rd party)
  • System Auditing, Logging and Integrity monitoring services (native and 3rd party)
  • Vulnerability management tools, analysis, management reporting and related processes
  • Security models, platforms and controls that protect Bluefin’s systems, products and services (virtualized and traditional)

Education/Experience:

  • Bachelor’s Degree in Information Systems
  • Technology or direct and specific related practical work experience
  • 8+ years relevant technical experience or exposure (logging solutions, database encryption, key management, risk mitigation, vulnerability management)
  • Excellent written and oral communication skills
  • Strong communication and interpersonal skills
  • Ability to multi-task and work effectively in a distributed and matrix oriented environment
  • At least 2-3 years’ experience working in an information security operations or engineering group (can be in a business environment, educational institution, school or relevant technical support experience).
  • At least 2-3 years’ experience working with logging solutions, vulnerability management, and encryption technologies.
  • Distributed systems administration skills, including log management support (Splunk, Arcsight, envision, LogRhythm) or similar preferred
  • Strong understanding of encryption protocols and algorithm (symmetric, asymmetric, PKI, RSA, 3DES)
  • Knowledge of Windows Active Directory architecture (forest/domain/user) administration, permissions, attributes, user, group and domain level policy management preferred
  • Practical and working knowledge of CentOS operating system.
  • Ability to understand blended threats and vulnerabilities from a technical risk, exposure and impact perspective preferred
  • Virtualization technology experience/exposure and knowledge that allows effective configuration, troubleshooting and monitoring
  • Scripting skills (unix, perl, shell, windows, etc.) exposure

Knowledge of Payment processing preferred

Position Summary:  The Director, Product Management will be a subject matter authority on Bluefin’s client-facing product suite. Director will report to the Commercial organization and will work closely with Security Solutions, Channel Partner Management, Operations, Development and Sales Engineering to research and analyze market trends in the Payments security space, assist in the definition of the short and long term strategy of Bluefin’s product road map, collaborate with Product Marketing and drive improvements in sales and profitability. The Director is responsible for PLM (Product Lifecycle Management) within Bluefin.

Essential Duties and Responsibilities include the following and other duties may be assigned:

Research and Analysis

  • research and analyze market conditions and trends as they relate to Payments and Payment Security; retail, mobile, ecommerce
  • identify key competitors and consumer trends
  • articulate market requirements and opportunities as they relate to Payments and Payment Security; retail, mobile, ecommerce
  • identify opportunities for Bluefin product innovation and product enhancements
  • collaborate with IT/Development regarding product development

Product Planning and Management

  • determine product specifications and create business requirements
  • help define the long term strategy of the product and create product road map
  • write and publish product documents including product spec sheets, user guides, sales materials and partner with Marketing to coordinate marketing materials
  • develop pricing strategies and product policies
  • determine product packaging solutions
  • oversee product development and manage to milestones
  • manage and communicate with cross functional teams
  • assist with project management of Commercial related projects

Product Marketing

  • support Marketing with Product related content and internal / external marketing roll out
  • plan and facilitate product launch with Sales, Marketing and Operations
  • liaise with Marketing to develop advertising and public relations plans
  • support Sales and Marketing with the necessary product knowledge and technical expertise
  • conduct product presentations to both internal stakeholders as well as external clients
  • develop sales tools and sales training materials
  • supply Sales with latest research and marketing information
  • drive and track ongoing improvement in sales and profitability

Customer and End-User Support

  • conducts UAT on Bluefin products
  • manage product-related support, training, feedback and inquiries from Bluefin support teams
  • coordinate market research to track customer and end-user feedback
  • use market feedback to perform product refinements and ongoing development

Qualifications:  To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Excellent people and team skills, an ability to lead through others and has a sense of urgency around getting results.
  • Possesses the technical knowledge to drive collaboration with IT
  • Maintain disciplined time management and follow-up work to completion
  • Communicate with internal and external clients at all levels within an organization in a clear, concise and understandable manner both verbally and in writing
  • Possess strong analytical and problem solving skills
  • Ability to research and resolve issues in a creative, timely and appropriate manner
  • Demonstrated strategic thinker
  • Ability to think commercially, operationally and technically
  • Possess good organizational and planning skills
  • Strong negotiation skills
  • Strong presentation skills
  • Detail-oriented
  • Client-focused

 

Education/Experience:

  • Bachelor’s degree or equivalent; advanced degree preferred
  • 5+ years product management or related experience in payments industry required
  • Quantitative and business analysis skills
  • Experience collaborating with Technology teams
  • Knowledge of marketing principles and practices
  • Knowledge of Product Lifecycle Management concepts
  • Project management skills
  • PCI security standards and P2PE knowledge preferred
  • POS Device knowledge preferred

Computer Skills:  Proficient with Microsoft Office – Word, Project, PowerPoint, Excel and SalesForce/CRM.

Position Summary:  The MySQL Developer candidate will create ETL solutions and reporting for MySQL Star Schema databases. The candidate will also perform analysis, design, programming, testing, integration, and production support of the Business Intelligence (BI) tool.

Essential Duties and Responsibilities:  The following and other duties may be assigned:

  • Participate in a team-oriented environment to develop complex data warehouse applications
  • Assist in the design, planning and implementation of database related solutions
  • Development, modification and troubleshooting of ETL solutions in Pentaho Data Integration
  • Support adhoc reporting requests
  • Maintain existing codebases to include troubleshooting bugs and adding new features.
  • Assist in the design and implementation of data models to fit project requirements
  • Read and write data to Salesforce via their API
  • Read, write and manipulate data in MS Excel
  • Development and maintenance of reports and dashboards using the BI tool

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Experience & Knowledge

  • Bachelor’s degree (in Computer Science or related field) or equivalent
  • 2 – 5 years direct hands on SQL experience.
  • Detailed knowledge of, and experience working with, MySQL databases in a Linux environment
  • Experience working with Business Intelligence tools is a plus

Skills & Disposition

  • Ability to work independently, take initiative, and contribute to new ideas required in a diverse, fast-paced, deadline-driven team environment.
  • Organization and analytic skills, with strong problem solving ability.
  • Excellent written and verbal communications skills.
  • Ability to meet deadlines
  • Customer focused with dedication to customer satisfaction
  • Patience and attention to detail

Essential Duties and Responsibilities include the following:

  • Answering inbound calls and emails from customers with technical issues, billing issues or general questions regarding service and documenting outcome in Salesforce
  • Navigating multiple credit card processing platforms and ecommerce gateway solutions to locate customer profiles, perform research and develop issue resolution quickly and accurately
  • Troubleshooting, researching and resolving issues for our merchants on both internal and external POS (point-of-sale) systems
  • Collaborating with internal teams to find solutions to customer issues
  • Answering questions regarding payment gateways, API integration, pricing, funds settlement, and account updates
  • Resolving POS gateway and software technical inquiries from merchants
  • Collecting required documentation for account changes and assigning to appropriate department or entity as needed
  • Proactively reaching out to customers to ensure questions and issues have been resolved
  • Conducting quality control checks on new accounts
  • Working with Sales to provide technical input for POS solutions
  • Continually maintaining working knowledge of all company products, services and systems
  • Tactfully and effectively interacting with customers in a fast-paced environment and consistently providing great customer service
  • Other duties as assigned

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ideal candidate should have:

  • An innate understanding of excellent customer service and client satisfaction
  • The ability to understand underlying issues regarding client requests or explanation of the problem
  • Strong analytical, decision making, problem identification, accountability, and resolution skills
  • A strong work ethic with a sense of ownership of tasks and issues and ability to follow them through to resolution
  • Capability to quickly adapt to the situation being presented
  • Ability to work independently to resolve issues or problems and still contribute in a team environment
  • Ability to adapt communication skills to audience – customer, service, technical, vendor, etc.
  • Ability to management multiple tasks at once a fast paced, turn-key environment and be willing to work overtime whenever needed to meet deadlines
  • Strong sense of urgency

Education/Experience:

  • HS diploma or equivalent required, Bachelor’s degree preferred
  • At least two years’ experience in technical customer service/customer support and computer hardware and software troubleshooting knowledge
  • Knowledge of credit card processing industry strongly preferred
  • Point of Sale, merchant acquiring experience preferred

Computer Skills:

  • Excellent general computer skills including website navigation, general understanding of how web-based programs work, and ability to multi-task between programs
  • Proficiency in MS Office (Excel/Word/Outlook)
  • SalesForce.com experience a plus

Position Summary:

Responsible for Salesforce ecosystem as the steward of data quality and business processes.  This is a key role that will partner closely with stakeholders to drive efficiencies and best practices across the organization and users to ensure optimization and data integrity throughout all processes.  The ideal candidate possesses initiative, thrives in a dynamic environment and has a proven record of responsive and unobtrusive customer service skills.

Essential Duties and Responsibilities: 

  • Advise on policy and procedure decisions
  • Document rationales, decisions, and actions
  • Oversee all 3rd party data integrations
  • Help users develop or fine-tune reports and dashboards so they yield meaningful metrics
  • Support users and leaders across multiple business functions including Operations, Sales, Marketing, Customer Service
  • Adding new features and functionality to support business needs. Leverage knowledge of Salesforce platform to use existing available solutions where possible.
  • Manage Salesforce user administration (user setup, roles, profiles, security/access settings, password resets, etc.)
  • Identify training needs, develop programs/ content, and train new and existing employees to ensure consistent and proper handling of data on regular basis
  • Keep abreast of new Salesforce features, functionality and best practices
  • Ensure data integrity in Salesforce. Performs mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow

Qualifications – To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Detail oriented, flexible, problem solver, able to recalibrate, fastidious
  • Proficient in data manipulation, data cleansing and report creation
  • Understating of lead lifecycle, sales stages, pipeline management and support incident processes
  • Experience documenting and analyzing business processes, procedures and/or policies
  • Ability to optimize Salesforce.com, create automation workflows, and use process builder
  • Diligent and highly organized with strong attention to detail
  • Ability to multitask and prioritize assignments
  • Passion for data integrity, always finding ways to improve data quality and insights
  • Impeccable customer service, strong ability to work with cross functional teams at all levels
  • Strong written and verbal communication skills with ability to communicate complex technical issues in terms understood by technical and non-technical audiences

Education/Experience:

  • BS degree (or equivalent) with a minimum of 3+ years working as a salesforce.com administrator
  • Salesforce.com Administrator Certification preferred, but not required
  • Experience supporting multiple business units is strongly preferred

 Computer Skills:  Advanced computer skills in Word, Excel, PowerPoint, Outlook and ability to multi-task

Position Summary:  The Inside Merchant Sales Representative is a highly energetic individual who will develop and manage all aspects of our third party sales channel referral strategy.  The candidate must ensure that our program is properly communicated to our target market and maintain a superior fulfillment process.

Essential Duties and Responsibilities:

Include the following, and other duties may be assigned-

  • Develop new merchant processing relationships through in-bound and out-bound calls using Bluefin provided and/or self-sourced leads
  • Assess merchant needs and determine which Bluefin products and solutions work best for the client
  • Knowledge and understanding of payment processing products and services, knowledge of MasterCard/Visa Association rules and regulations, technical skills, contract language, credit policies, product conversions.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the clients’ businesses through our products and services.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Excellent communication (verbal and written), interpersonal, selling, objection and negotiation skills.
  • Proactive outbound phone sales, and inbound selling.
  • Strong customer service orientation
  • Must be detail-oriented team player with good planning and problem solving skills who is willing to go the extra mile.
  • Self-motivated and able to work independently with minimal supervision toward the achievement of personal and team goals.
  • Positive attitude and good organizational skills
  • Ability to translate intangible program benefits through conversation
  • Excellent follow up skills
  • Strong analytical skills
  • Ability to effectively manage leads thru a CRM system
  • Competitive and a strong desire to succeed
  • Ability to adapt to a fast paced and evolving environment

Education/Experience:

  • Associate’s degree or related experience
  • Minimum of 3-5 years’ experience in sales

Payment processing background preferred

If you are interested in joining our team, please fill out the form below and attach your resume.