Bluefin Careers

Bluefin Payment Systems offers a challenging and rewarding work environment with competitive compensation, generous health benefits, 401K with company match, paid holidays/vacation/sick/personal time, casual dress and a tuition assistance program. Bluefin is an Equal Opportunity Employer.

Available Positions

Position Summary:  The Business Development Representative (“BDR”) will adopt a solution-oriented approach to create a PCI P2PE validated solution with our Bluefin partners.  These companies will integrate their business applications into the Bluefin Payment Systems Decryptx product, create go-to-market sales plans, ensure the partner launches the partnership to drive new Decryptx merchants into the company.  The BDR will act as support as well as liaison between internal departments; such as Marketing, Risk, Relationship Management, Product and Inside Sales in a driving business development opportunities. The Incumbent must excel in both a business development/sales-facing and program management roles.  This position is accountable to revenue objectives and tracking/reporting portfolio performance, productivity, profit and company objectives.

Qualifications –To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Must be business savvy, articulate a clear explanation of Bluefin Payment Systems’ Integrated value proposition, communicate products/solutions Bluefin Payment Systems offers today and understand industry trends.
  • Will prepare and deliver formal business development presentations to potential/existing partners, demonstrating an in-depth understanding of Bluefin Payments Systems’ solutions, the payments industry, and the partner’s current and future needs.
  • Product/industry knowledge including gateways, ISOs, switch providers and acquirers.
  • Manage lifecycle of business development opportunity from initial partner contact through program launch; leverage team members that manage certification process to Bluefin Payment Systems platforms.
  • Proactively educate partner organizations regarding industry compliance mandates (Validated versus Non Validated PCI P2PE solutions, etc.).
  • Drive revenue by managing current partners to desired partner tier participation; develop a market strategy, forecast, and sales plan with partners; formulate sales and marketing initiatives; advocate cross-product integrations and cross selling; assist with implementing push e-mail and web marketing programs; recommend pricing and marketing definitions; leverage customer databases and contacts; coordinate sales and marketing actions with channel partners; develop sales incentive programs; manage product availability.
  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and pipeline reports
  • Track channel accomplishments by comparing initiatives, contacts, and reporting on strategies, forecasts, plans, targets, and objectives.
  • Provide all aspects of support for partners and large direct customers – monitoring customer activity, assessing patterns, running reports, taking phone calls/emails with issues, personally handles solving client issues/problems, etc. – from sign date to 1 year anniversary

Education/Experience:

  • Associates or Bachelor degree required.
  • 5 years merchant processing background.
  • Experience with payments industry and business development required.
  • Proactive leader who is results-oriented, dynamic, and at ease with public speaking/presenting.
  • Team player; results-driven, data-gathering problem solver.
  • Ability to adapt communication skills to audience – executive, technical, marketing, etc.
  • Must be able to manage multiple projects at once in fast paced, changing environment.

Computer Skills:

  • Must be proficient in Microsoft Excel, Word, Outlook, CRM system.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

Position Summary:  The Director, Channel Management will work closely with the sales team to manage relationships with Decryptx partners and their clients.  This role will aid in strengthening customer relationships by handling client requests, assisting in answering questions about the features and capabilities of Bluefin’s products and services while maintaining high service quality standards and selling into current partner base.

Essential Duties and Responsibilities (other duties may be assigned):

  • Maintain and enhance client relationships by exceptional client partnership and problem resolution.
  • Strengthen customer loyalty by insuring accurate, timely, and trusted responses to partner and merchant inquiries
  • Act as a liaison between sales and operational partners tied to our Security Solutions validated P2PE solution.
  • Develop opportunities to grow Bluefin’s network by continuing to expand the existing relationship and leverage expansion through the partner’s client base
  • Marketing support required through go-to market strategy execution, ongoing promotion of informational webinars, client user conferences, sell sheets, etc.
  • Training partners in PCI compliance, scope reduction, internal systems, on boarding process and Level 1 trouble shooting
  • Maintains long-term relationships with Decryptx Partners and their clients. Ensures understanding of the customer base to identify service needs and drive use of proactive service and support mechanisms to reduce Merchant downtime and costs.
  • Acts as single point of contact for all Decryptx partners post 1 year anniversary of deal sign date and through duration of partner relationship with Bluefin, including the following:
    • Order taking for existing solution and farming current partners for new revenue opportunities – full-cycle sales process (paperwork, sales orders, submittals) on-going
    • All aspects of support – monitoring customer activity, assessing patterns, running reports, taking phone calls/emails with issues, personally handles solving client issues/problems, etc.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Strong relationship building skills
  • Team player; results-driven, data-gathering problem solver.
  • Ability to quickly assess situations, identify impacts and resolve effectively.
  • Strong ability to adapt communication skills to internal and external audiences – clients, executive, technical, marketing, etc.
  • Must be able to manage multiple projects at once in fast paced, changing environment.

Education/Experience:

  • Bachelor’s Degree in Business or related field
  • At least 3 years’ payments industry experience
  • 15% travel will be required

Computer Skills:  Advanced computer skills in Word, Excel, PowerPoint, Outlook, CRM

Hours: 8:30-5:30 with ability to work extra/flexible hours when needed.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Summary:

The Premier Customer Support Manager will act as the single point of contact for Bluefin’s large direct customers after they’ve been implemented. The Manager is responsible for all aspects of support for these very important customers, including monitoring their activity, assessing patterns, being the primary contact for all customer issues and bringing these issues to resolution.

Essential Duties and Responsibilities: 

  • Researches, handles and brings to closure all client issues, at times seeking guidance from internal subject matter experts (SME).
  • Proficient at utilizing all necessary and accessible systems (i.e. Salesforce, Payconex, P2PE Manager) to perform up front data gathering and research before responding to client issues.
  • Owns issue resolution and follows-up with client until the client is satisfied
  • Accurately and routinely documents issues and resolutions on customers’ Salesforce account record for tracking and reference.
  • Builds and maintains relationships with clients and key personnel within customer companies by maintaining regular contact
  • Attends meetings with clients to build relationships with existing accounts.
  • Alerts the Business Development team to new share of wallet sales opportunities
  • Resolves areas of concern as raised by clients.
  • Carries out client satisfaction surveys and reviews.
  • Monitors Bluefin performance against service level agreements and flagging potential issues.
  • Proactively and routinely monitors customers’ transaction activity in effort to identify solution or relationship issues.
  • Liaises with internal departments to ensure client needs are fulfilled effectively

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to ensure customer satisfaction
  • Ability to learn and understand technology to assist customers with their needs
  • Proven results exceeding goals in a customer-centric, results-driven environment
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
  • Ability to build solid relationships with teammates and colleagues by fostering teamwork, partnership and collaboration
  • Displays passion, commitment and drive to deliver an experience that improves our customers’ experience
  • Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements
  • Applies strong critical thinking and problem-solving skills to meet customers’ needs
  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
  • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

Education/Experience:

  • Experience in financial services industry required
  • Knowledge of payments industry preferred
  • 5 + years’ experience servicing and delighting customers
  • Bachelors’ degree required or 15 years equivalent work experience

Computer Skills:

  • Advanced computer skills in Word, Excel, PowerPoint, Outlook and ability to multi-task.
  • Salesforce/CRM experience preferred.

POSITION SUMMARY: The Part Time NOC Technician will be responsible for tracking and support of all incoming and outbound files, proactive monitoring of business services, networks and systems while providing a live point of contact for employees and partners for all operational issues. Perform monitoring, analysis, and coordinate restoration of failed production services. The NOC Team works 24 by 7 rotating shifts. The part time role will be for 16 hrs on weekends, working Saturday and Sunday 08:00 to 16:00.

Essential Duties and Responsibilities:

  • The role involves monitoring screens and emails and alerting the USA when there are errors and outages.
  • Monitor ongoing operations and IT service infrastructure performance
  • Interpret monitor alert messages and perform required actions
  • Provide technical support for all Enterprise systems
  • Basic Network Support (LAN/VPN/WLAN)
  • Desktop Patching (Implement/Verify – both Windows and Mac)
  • Understand and implement escalation, incident management, and change management processes and procedures of the NOC
  • Review and respond to security system alerts and escalate when appropriate
  • Other duties as assigned.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Able to work Rotating Shifts
  • Understanding of TCP/IP, switching, and routing
  • Excellent verbal and written communication skills
  • Strong analytical and research skills

Education/ Experience:

  • High School Degree required
  • University preferred in a technical discipline
  • Minimum 1 year experience in systems administration in Windows environment
  • Minimum 1 year experience with UNIX-based computer administration

Computer Skills:

  • Windows experience
  • UNIX experience
  • What’s Up Gold Experience
  • Juniper Experience

Position Summary:  The Inside Merchant Sales Representative is a highly energetic individual who will develop and manage all aspects of our third party sales channel referral strategy.  The candidate must ensure that our program is properly communicated to our target market and maintain a superior fulfillment process.

Essential Duties and Responsibilities:

Include the following, and other duties may be assigned-

  • Develop new merchant processing relationships through in-bound and out-bound calls using Bluefin provided and/or self-sourced leads
  • Assess merchant needs and determine which Bluefin products and solutions work best for the client
  • Knowledge and understanding of payment processing products and services, knowledge of MasterCard/Visa Association rules and regulations, technical skills, contract language, credit policies, product conversions.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the clients’ businesses through our products and services.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Excellent communication (verbal and written), interpersonal, selling, objection and negotiation skills.
  • Proactive outbound phone sales, and inbound selling.
  • Strong customer service orientation
  • Must be detail-oriented team player with good planning and problem solving skills who is willing to go the extra mile.
  • Self-motivated and able to work independently with minimal supervision toward the achievement of personal and team goals.
  • Positive attitude and good organizational skills
  • Ability to translate intangible program benefits through conversation
  • Excellent follow up skills
  • Strong analytical skills
  • Ability to effectively manage leads thru a CRM system
  • Competitive and a strong desire to succeed
  • Ability to adapt to a fast paced and evolving environment

Education/Experience:

  • Associate’s degree or related experience
  • Minimum of 3-5 years’ experience in sales

Payment processing background preferred

Position Summary:

Essential Duties and Responsibilities:  The Sales Support Engineer (SSE) role will encompass supporting the sales team with technical solutions throughout the sales cycle (Sales Engineering), and work with the IT integration team to provide ongoing support for new clients through their own integration process post-sale through to go-live (Client Integration Management).  The SSE at times may interface with the Project Management Office to estimate hours, cost, and project timeline, gather requirements, and architect solutions for custom development/integration projects for Bluefin’s suite of products and key clients.

The SSE will maintain direct and ongoing communication with the sales team for the purposes of explaining technical concepts and answering technical product and security questions as they relate to Bluefin’s products and services.  Job responsibilities include, but are not limited to:

  • producing technical documents
  • demonstrating device interfacing and functionality
  • tracking ongoing internal projects
  • conducting GoToMeeting or on-site demonstrations
  • performing device and product research
  • assessing feasibility of available solutions for specific environments
  • conveying technical concepts in a way that is clear and appropriate for the audience.

The SSE will collaborate and participate with other leaders in the organization by maintaining and sharing industry knowledge in order to remain aware of trends, competition, threats, and opportunities.  SSE may from time to time participate in cross-functional tasks as a stakeholder, especially pertaining to the perceived value, effectiveness, and ease-of-implementation of proposed technical product enhancements.

The applicant must have strong communication skills both in-person and over the phone.  A key skill for this role is identifying and communicating key technical Bluefin products and/or services to the client.

The employee must be willing to travel given adequate notice approximately 30% of the time to conduct meetings with key clients, internal departmental meetings, for industry conferences, or training at the request of Bluefin management.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

  • Business or Computer Science Bachelor’s Degree
  • Master’s Degree or other industry, security, or technology certifications preferred
  • 3 years of experience in technical requirements gathering, solution creation, and technical solution selling to both technical and non-technical clients
  • 3 years of project management/coordination experience
  • 3 years of experience in the payments industry is strongly preferred
  • Payments industry experience includes working as an employee or agent of a payment gateway, ISO, processor, or integrator preferred.
  • Knowledge of Point of Sale devices; device vulnerability assessments, device audits
  • Network penetration experience
  • Prior experience with Wireshark and Basecamp
  • Knowledge of PCI and P2PE Standards
  • IT Project Management experience a plus

Language ability: Employee will need to have a strong command of the English language, including spelling, grammar, and oral/written business communications.  Comfortable use of current development, networking, and security terminology is critical for clear communication with internal and external technical contacts.

Math & Reasoning Ability: Strong math skills including quantitative and financial analysis are required.  Often, the most appropriate technical solution is discovered and driven by a financial aspect for both the client (pricing/savings) and Bluefin (cost/income).  Applicant must be able to create reports from raw data to discover trends, summarize data, and recommend solutions for both internal operations management and external client sales.  Resourcefulness, creative thinking, and general problem solving capabilities are required.

Computer Skills:  Applicant must demonstrate strong knowledge and skills in Microsoft Word, Excel, PowerPoint, Outlook, typing, and Web research are required.  General skills in HTML, JavaScript, PHP, Access/SQL, Visio are required.  First-hand knowledge of security, development, and networking concepts is highly desirable to ensure recommendation of appropriate solutions.

Supervisory responsibilities: Currently there are no supervisory responsibilities with this role.  However, as Bluefin grows and expands, individuals may be hired who will work in conjunction with the SSE.

If you are interested in joining our team, please fill out the form below and attach your resume.