Bluefin Careers

Bluefin offers a challenging and rewarding work environment with competitive compensation, generous health benefits, 401K with company match, paid holidays/vacation/sick/personal time, casual dress and a tuition assistance program. Bluefin is an Equal Opportunity Employer.

Available Positions

Position Summary:  The Business Development Representative must be a competitive Type A sales professional that is able to take a solution-oriented approach to sell PCI P2PE validated solutions to assigned target markets in Healthcare, Retail, and various other verticals.  These target merchants will integrate their business applications into the Bluefin Decryptx product. Will work with management and marketing to create go-to-market sales plans, and strategies. Responsible for driving new Decryptx merchants into the company portfolio.  The BDR will act as support as well as liaison between internal departments; such as Marketing, Risk, Relationship Management, Product and Inside Sales in driving business development opportunities. The candidate must be a hunter that excels in both a business development/sales-facing and partner management roles.  This position is accountable to revenue objectives and tracking/reporting portfolio performance, productivity, profit and company objectives.

Qualifications – To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Self-starters must possess an inherent desire to hit the phones, trade shows, pavement, social networks and email to drum up new business.
  • Must be social and web savvy to identify and research potential prospects.
  • Must have proven plan for executing activities that will generate leads.
  • Experience self-monitoring key metrics to uncovering and working qualified prospects.
  • Can do attitude that will not take no for an answer the first time.
  • Must be a great listener.
  • Must be a skilled hunter who can ask smart, insightful questions to make prospects think about their situation, needs, and criteria.
  • Progressively qualify sales prospects throughout the sales process by continually learning more while re-qualifying that the opportunity has not changed.
  • Must be comfortable with uncertainty, thrive on the unknown and carry a conversation long enough to schedule an appointment or get the right person on the phone.
  • Must be business savvy and learn to articulate a clear explanation of Bluefin’s integrated value proposition, communicate products/solutions Bluefin offers today and understand industry trends.
  • Prepare and deliver formal business development presentations to potential/existing partners, demonstrating an in-depth understanding of Bluefin Payments Systems’ solutions, the payments industry, and the partner’s current and future needs.
  • Must have product/industry knowledge including gateways, ISOs, switch providers and acquirers.
  • Manage lifecycle of business development opportunity from initial contact through program launch; leverage team members that manage certification process to Bluefin’s platforms.
  • Proactively educate organizations and merchants regarding industry compliance mandates (Validated versus Non-Validated PCI P2PE solutions, etc.).
  • Drive revenue, formulate sales and marketing initiatives; advocate cross-product integrations and cross selling; assist with implementing push e-mail and web marketing programs; recommend pricing and marketing definitions; leverage customer databases and contacts.
  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and pipeline reports.
  • Provide all aspects of support for partners and large direct customers – monitoring customer activity, assessing patterns, running reports, taking phone calls/emails with issues, personally handles solving client issues/problems, etc. – Single point of contact for all Decryptx partners for 1 year after the first go-live merchant.

Education/Experience:

  • Associates or Bachelor degree required.
  • 2-3 SaaS sales background, Gateway experience preferred. Experience with payments industry and business development required.
  • Experience with payments industry and business development required.
  • Proactive leader who is results-oriented, dynamic, and at ease with public speaking/presenting.
  • Team player; results-driven, data-gathering problem solver.
  • Ability to adapt communication skills to audience – executive, technical, marketing, etc..
  • Must be able to manage multiple projects at once in fast paced, changing environment.
  • Experience using tools like LinkedIn, Salesforce, Yesware, to uncover and engage with qualified prospects.

Computer Skills:

  • Must be proficient in Microsoft Excel, Word, Outlook, CRM system.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 10 pounds.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (consider- sitting for long periods of time, standing, typing, kneeling, crouching reach with hands and arms, lift and or move up to “10” lbs.)

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

POSITION SUMMARY: The Part Time NOC Technician will be responsible for tracking and support of all incoming and outbound files, proactive monitoring of business services, networks and systems while providing a live point of contact for employees and partners for all operational issues. Perform monitoring, analysis, and coordinate restoration of failed production services. The NOC Team works 24 by 7 rotating shifts. The part time role will be for 16 hours on weekends. Core shift hours are 00:00 – 08:00, 08:00 – 16:00, 16:00 – 00:00 and 18:00 – 02:00.

Essential Duties and Responsibilities:

  • The role involves monitoring screens and emails and alerting the USA when there are errors and outages.
  • Monitor ongoing operations and IT service infrastructure performance
  • Interpret monitor alert messages and perform required actions
  • Provide technical support for all Enterprise systems
  • Basic Network Support (LAN/VPN/WLAN)
  • Desktop Patching (Implement/Verify – both Windows and Mac)
  • Understand and implement escalation, incident management, and change management processes and procedures of the NOC
  • Review and respond to security system alerts and escalate when appropriate
  • Other duties as assigned.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Able to work rotating shifts
  • Understanding of TCP/IP, switching, and routing
  • Excellent verbal and written communication skills
  • Strong analytical and research skills

Education/ Experience:

  • Leaving Certificate required
  • Third Level preferred in a technical discipline

Computer Skills:

  • Windows experience
  • MAC experience

Position Summary: Scope:   Corporate Paralegal will directly support the General Counsel (“GC”) in safeguarding the company’s reputation, and growing company revenue by seamlessly taking on legal responsibilities and workload, and ensuring alignment of all contractual terms in accordance with company goals and objectives; and ensuring the proper execution, and filing of same.

This position will report directly to the General Counsel.

Essential Duties and Responsibilities include the following and other duties may be assigned:

  • Assist and support General Counsel in redlining and finalizing agreements, amendments, and other company documents; and organizing/filing same
  • Assist and support General Counsel in responding to government investigations, or production requests relating to clients; and drafting/updating legal policies, notices, intranet pages, and other drafting as necessary
  • Assist General Counsel in administrative matters, in order for General Counsel to work on substantive/legal matters – electronically filing agreements, and related documents, database management, maintaining an efficient filing system for all company records, and organizing same
  • Organize meetings, conference calls, and communicate the legal position on a variety of matters, as necessary, or as requested by General Counsel
  • Provide accurate and timely response to General Counsel, clients, and colleagues as applicable, on a variety of legal and compliance topics requiring research or insight – Labor and Employment, Litigation, Leases, Business/Corporate
  • Conduct work with integrity responsibility, and a sense of urgency; and manage a task from inception to completion
  • Additional tasks and responsibilities as assigned by the Company’s Chief Legal Officer, General Counsel, or other Executive

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  1. Strong analytical, verbal and written communication
  2. Demonstrated ability to handle multiple projects, effectively prioritize, and meet deadlines
  3. Strong work ethic
  4. Able to work independently
  5. Excellent interpersonal skills
  6. Strong desire to learn

Education/Experience:

  • Legal Administrative studies, or certificate a plus
  • Minimum 5-7 years’ experience as a Corporate Paralegal or Legal Assistant, preferably a combination of both, with a proven track record in redlining, and drafting agreements, and various correspondence
  • Proven track record of providing accurate and effective performance for counsel
  • Proven track record of adding value to an organization through the development of organizational and filing functions
  • Demonstrated ability to create an efficient work environment by utilizing and implementing the latest contract/document management, redlining and filing technology
  • High degree of professional ethics and integrity
  • Sound judgement and ability to analyze situations and information
  • Must be able to manage multiple projects at once in fast paced, changing environment

Computer Skills:

Microsoft Office proficient – Word, PowerPoint, Excel and Outlook

Technology, and Technical Skill Savvy

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  (examples- high call volume, call center environment, call monitoring, noise level, customer walk throughs, etc.)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual should expect to sit for long periods of time, typing and working on a computer.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

Bluefin Payment Systems is the leading provider of Payments Security Technology for retailers, enterprises and small to medium-sized businesses worldwide. We are currently looking for a Director of Channel Management/Decryptx Sales. This position is a Remote – Work from Home / Individual Contributor / Outside Sales / Farmer Role with Hunter Responsibilities/ Long Cycle Sales (6-8months) position open to candidates throughout the continental US.

Education/Experience:

  • Bachelor’s Degree in Business or related field along with a Strong Technical Aptitude
  • At least 3 years of Technology / Outside Sales experience focused on new business development (Hunter Sales).
  • At least 1-2 years of upselling/further penetrating into assigned/established accounts/partners (Farmer Sales).
  • At least 3 years of experience meeting and or exceeding personal Sales Quotas with the ability to articulate those details during the interview process.
  • At least 3 years of Request for Proposals (RFP) process and or long cycle sales experience (6mnths – 8mnths and more) that requires multiple sales presentations to C-Level decision makers, articulating deeply technical concepts
  • At least 3 years of experience working with clients articulating technical concepts to Technical/Non-Technical teams regarding implementation, security etc.
  • 1-2 yrs. of providing full resolution to Customers with basic/routine Technical Product/Service questions or issues.
  • 1-2 yrs. of experience working within an environment that requires self-study, resourcefulness and taking initiative to meet and or exceed customer care standards by quickly applying the knowledge that they have gathered/received.
  • At least 1 years of experience with Salesforce.com is preferred.
  • 15% travel will be required

Position Summary: The Director, Channel Management will be responsible for creating new revenue streams by selling directly and indirectly within existing partners/established accounts. This will require identifying additional decision makers/opportunities within those existing/established accounts. In addition will also be responsible for working alongside the Director of Business Development to manage existing/established account relationships that are assigned to them.  Will be aiding in strengthening customer relationships by handling client requests, assisting in answering questions about the features and capabilities of Bluefin’s products and services while maintaining high service quality standards. This will require also being able to learn how to troubleshoot basic and or routine issues independently. In addition, must be able to commit to significant ongoing self-study to keep up with company product/service changes or updates.

Essential Duties and Responsibilities (other duties may be assigned):

  • Acts as single point of contact for all Decryptx partners post 1year anniversary of deal sign date and through duration of partner relationship with Bluefin, including the following:
  • Farming current partners to develop new revenue opportunities by continuing to expand the existing relationship and leverage expansion through the partner’s client base – full-cycle sales process (creating a pipeline of potential opportunities within established relationships, prioritizing those opportunities, reaching out to clients to establish potential interest, creating a business case based on specific pain points, presenting the business case, overcoming objections, paperwork, sales orders, submittals etc.) on-going.
  • All aspects of support – monitoring customer activity, assessing patterns, running reports, taking phone calls/emails with technical issues and or general/billing questions, personally handles solving client issues/problems, etc.
  • Marketing support required through go-to market strategy execution, ongoing promotion of informational webinars, client user conferences, sell sheets, etc.
  • Training partners in PCI compliance, scope reduction, internal systems, on boarding process and Level 1 trouble shooting.
  • Maintains long-term relationships with Decryptx Partners and their clients. Ensures understanding of the customer base to identify service needs and drive use of proactive service and support mechanisms to reduce Merchant downtime and costs.
  • Maintain and enhance client relationships by exceptional client partnership and problem resolution.
  • Strengthen customer loyalty by insuring accurate, timely, and trusted responses to partner and merchant inquiries
  • Act as a liaison between Director of Business Development and operational partners tied to our Security Solutions validated P2PE solution.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Must be able to quantify and articulate ability to meet and or exceed Outside Sales/Long Cycle Sales/Individual Contributor sales quota/goals
  • Must have a passion for learning, working with, understanding and selling cutting edge payment technology to C-Level decision makers.
  • Strong relationship building skills
  • Team player; results-driven, data-gathering problem solver.
  • Ability to work independently to quickly assess situations, identify impacts and resolve effectively.
  • Strong ability to adapt communication skills to internal and external audiences – clients, executive, technical, marketing, etc.
  • Must be able to manage multiple projects at once in fast paced, changing environment.

Computer Skills: Advanced computer skills in Word, Excel, PowerPoint, Outlook, CRM

Hours: 8:30-5:30 with ability to work extra/flexible hours when needed.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Summary:

Our organization is seeking a technically savvy, customer-focused individual who understands that technical skills must be combined with excellent interpersonal skills that enable them to build confidence with our customers by addressing inquiries with knowledge, skill and empathy for the customer.  We are looking for a Technical Support Specialist to work directly with clients in setting up and troubleshooting POS terminals and integrated POI solutions, e-commerce gateways, mobile payments and P2PE security solutions.

Essential Duties and Responsibilities: 

We are looking for a Technical Support Specialist who is responsible and takes ownership for:

  • Resolving POS gateway and software inquiries from merchants and partners.
  • Performing as the point of escalation for POS gateway and software service inquiries from Customer Service.
  • Partnering with Sales teams to provide product input for POS solutions.
  • Researching, troubleshooting, and resolving issues for our customers on both proprietary and external POS systems.
  • Identifying, reporting, troubleshooting and resolving ecommerce, point-of-sale and P2PE security application issues
  • Deploying hardware, gateway and security application solutions to customers using internet based deployment vendor portal.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Point-of-sale (POS) payment gateway, terminal and register systems needed.
  • Knowledge of data encryption protocols preferred.
  • Basic HTML, ASP, and PHP scripting knowledge.
  • Ability to successfully navigate in a web-based applications environment.
  • Excellent communication skills (both written and verbal).
  • Excellent interpersonal skills—patience, understanding and empathy for the customer
  • Proactive individual who is results-oriented.
  • Team player; results-driven, data-gathering problem solver.
  • Proactive and takes ownership of tasks and issues and follows through to resolution.
  • Ability to adapt communication skills to audience – customer, service, technical, vendor, etc.
  • Must be able to multi-task in a fast-paced, rapidly changing environment.
  • Must be proficient in Microsoft Excel, Word, Outlook, PowerPoint with ability to learn and use Salesforce CRM system.
  • Candidate must be able to work in a fast paced, turn-key environment and be willing to work overtime whenever needed to meet customer needs and company deadlines.
  • Point of Sale, merchant acquiring experience preferred.

Education/Experience:

High School or equivalent, four-year degree preferred

Computer Skills:  Advanced computer skills in Word, Excel, PowerPoint, Outlook and ability to multi-task. Basic HTML, ASP, and PHP scripting knowledge.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Summary: Customer Service Representative will be responsible for supporting customers with payment gateways and merchant accounts.  Representatives apply their knowledge of our products and services to assist Bluefin customers. 

Essential Duties and Responsibilities include the following and other duties may be assigned:

  • Answering inbound calls and emails from customers with technical issues, billing issues or general questions regarding service and documenting outcome in Salesforce
  • Navigating multiple credit card processing platforms and ecommerce gateway solutions to locate customer profiles, perform research and develop issue resolution quickly and accurately
  • Troubleshooting, researching and resolving issues for our merchants on both internal and external POS (point-of-sale) systems
  • Collaborating with internal teams to find solutions to customer issues
  • Answering questions regarding payment gateways, API integration, pricing, funds settlement, and account updates
  • Resolving POS gateway and software technical inquiries from merchants
  • Patiently communicating technical concepts in simple terms understandable to the customer
  • Collecting required documentation for account changes and assigning to appropriate department or entity as needed
  • Serving as a liaison to third party payment vendors
  • Proactively reaching out to customers to ensure questions and issues have been resolved
  • Conducting quality control checks on new accounts
  • Working with Sales to provide technical input for POS solutions
  • Continually maintaining working knowledge of all company products, services and systems
  • Tactfully and effectively interacting with customers in a fast-paced environment and consistently providing great customer service
  • Other duties as assigned

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ideal candidate should have:

  • An innate understanding of excellent customer service and client satisfaction
  • The ability to understand underlying issues regarding client requests or explanation of the problem
  • Strong analytical, decision making, problem identification, accountability, and resolution skills
  • A strong work ethic with a sense of ownership of tasks and issues and ability to follow them through to resolution
  • Capability to quickly adapt to the situation being presented
  • Ability to work independently to resolve issues or problems and still contribute in a team environment
  • Ability to adapt communication skills to audience – customer, service, technical, vendor, etc.
  • Ability to management multiple tasks at once a fast paced, turn-key environment and be willing to work overtime whenever needed to meet deadlines
  • Strong sense of urgency

Education/Experience:

At least two years of experience in banking, technical support, customer support or related fields. Experience in or knowledge of credit card processing industry strongly preferred. Bachelor’s degree preferred.

Computer Skills

  • Excellent general computer skills including website navigation, general understanding of how web-based programs work, and ability to multi-task between programs.
  • Proficiency in MS Office (Excel/Word)
  • com experience a plus

Work Environment:  The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This position is in a call center environment with a high call and task volume.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual should expect to sit for long periods of time, typing and working on a computer.  Vision abilities include distance vision, close vision and ability to adjust focus. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The noise level in the work environment is usually moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform and other related duties, as assigned by their supervisor.

If you are interested in joining our team, please fill out the form below and attach your resume.