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Position Summary: The Director, ISV Business Development will adopt a solution-oriented approach to sell our PCI P2PE and/or PayConex validated solutions to Integrated Software Vendor (ISV) organizations. The Director will drive business development opportunities and must excel in both a sales-facing and program management role. The Director will support the sales efforts to achieve optimum sales, new account productivity, profit and company objectives. This position is accountable to revenue objectives and tracking/reporting portfolio performance. THIS IS A HUNTER ROLE.

Responsibilities:

  • Must be business savvy, articulate a clear explanation of Bluefin’s value proposition, communicate products/solutions Bluefin offers today and understand industry trends.
  • Collaborate with strategic partnership organizations, sales channels, product managers, and technical staff to deliver new business opportunities by identifying and exploring potential relationships. Work closely with sales channels and product managers to facilitate partner interactions.
  • Prepare and deliver formal business development presentations to potential/existing partners, demonstrating an in-depth understanding of Bluefin’s solutions, the payments industry, and the partner’s current and future needs.
  • Demonstrate Product/industry knowledge including ISVs, Developers, VARs, retailers, distributors, dealers, and licensees.
  • Manage lifecycle of business development opportunity from initial partner contact through program launch; leverage team members that manage certification process to Bluefin’s platforms
  • Proactively educate partner organizations regarding industry compliance mandates (PCI, etc.).
  • Update Salesforce daily with call reports, weekly work plans, pipeline information, etc.
  • Meet and exceed agreed upon Sales targets and objectives and adjust strategic Sales direction as needed to exceed expectations.

Experience:

  • Bachelor’s degree and/or successful job experience required
  • Minimum of five (5) years of payments industry and business development experience with a track record of over-achievement.
  • Minimum of two (2) years of SaaS sales experience, and Gateway experience is highly preferred
  • Proactive leader who is results-oriented, dynamic, and at ease with public speaking/presenting.
  • Proven ability to understand collaborative partnerships with a track record of solidifying and monetizing those relationships.
  • Strong ability to work within a team, collaboratively solve problems and remove obstacles.
  • Ability to adapt communication skills to audience – executive, technical, marketing, etc.
  • Must be able to manage multiple projects at once in fast paced, changing environment.
  • Experience using tools like LinkedIn, Salesforce, Yesware, to uncover and engage with qualified prospects.
  • Must be proficient in Microsoft Excel, Word, PowerPoint, Outlook, Salesforce.

Position Summary:

The Director of Deployment is responsible for leading a team that consists of Deployment Specialist(s). The position provides day-to-day direction to their team and takes ownership of actioning timely and accurate deployments and issues resolution. This position is an active participant in activities of the Deployment team including, creating Key Injection Facility (KIF) orders, actively working the deployment queues, working directly with our Key Injection Facilities (KIF) and distributor hardware providers and actively participating in hardware forecasts. The Director is the escalation point for deployment of the hardware and solution set-ups required for acquiring and Bluefin products to function. This position works closely with Bluefin internal departments and our KIF vendors. The Director produces KPI reporting and engages daily with Customer Service, Implementations, Technology, Product and Sales staff to ensure solutions are successfully deployed. The Director identifies and takes ownership to correct any items that hinder customer satisfaction, retention and account growth.

Essential Duties and Responsibilities:

  • Manages and improves the end-to-end gateway and device deployment process
  • Maintains manual deployment processes, while implementing iterative automation improvements
  • Manages our various KIFs’ ticket processes and systems
  • Manages processes for delivery and tracking of client-owned hardware with our KIF partners
  • Creates and analyzes reports and makes recommendations to SVP, Operations to improve processes
  • Researches and troubleshoots issues for our partners and merchant’s deployments on both internal and external systems.
  • Trains and coaches Deployment staff
  • Performs as the point of escalation for Device and POS gateway deployment inquiries
  • Assists with daily deployment issues as needed
  • Actively works with the Deployment queue to create, execute and close gateway and hardware orders accurately and within SLA
  • Manages day-to-day items and situations with deployment and KIF vendors
  • Creates and maintains KIF vendor user manuals and internal processes
  • Manages and maintains Bluefin’s CRM fulfillment system
  • Participates and assists with KIFs and internal accounting procedures
  • Maintains hardware Item Master and pricing by KIF
  • Manages KIF relationships to ensure accurate and timely execution of submitted orders
  • Maintains deployment operations reporting and monitors KPIs
  • Maintains device forecast and submits to our KIF partners monthly

Qualification Requirements:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • 5 to 7 years client support experience in a merchant acquiring environment.
  • 2+ years of group lead/management experience in a merchant acquiring environment.
  • Strong background and work experience in merchant acquiring operations, specifically in deployment related to POS solutions including standalone terminals and ecommerce gateways.
  • Excellent verbal and written communication skills
  • Possesses a sense of urgency to meet and exceed client expectations
  • Proactive individual who is a results-oriented decision maker
  • Excellent interpersonal skills and a collaborative work style.
  • Ability to look at situations from several points of view and craft solutions.
  • Ability to make fact-based decisions.
  • Strong work ethic with positive attitude.
  • Open to direction and commitment to get the job done.
  • Team player; results-driven, data-gathering problem solver.
  • Must be able to apply a high degree of detail to work product and able to make and execute decisions based on analyzed data and information.
  • Ability to adapt communication skills to audience – executive, service, technical, marketing, etc. as well as the situation.
  • Must be able to manage multiple projects at once in fast paced, changing environment.
  • Must be flexible, willing and able to commit the time necessary to ensure team success.
  • Candidate must be able to work in a fast paced turn-key environment and be willing to work whenever needed to meet deadlines.
  • Ability to travel 10% of time.

Computer Skills

MS Word, Excel, PowerPoint, Outlook, CRM system (Salesforce)

Education Level:

Bachelors’ Degree or equivalent work experience

Position Summary: Bluefin is the leader in payment and data security. We provide exceptional products and services that protect our clients against malicious hackers that continue to impact nearly every industry adversely. Our PCI-validated P2PE product was first to market and continues to help protect our clients and partners worldwide, along with several recently launched products designed to protect PHI and PII. We are a winner in the marketplace and are looking for payments professionals to join our successful and highly motivated team!

Essential Duties and Responsibilities: include the following and other duties may be assigned:

  • Work closely with engineers and product managers to define both the long-term and short-term strategies for our upcoming initiatives.
  • Work closely with your team to develop and expand product design systems.
  • Sometimes work on very broadly defined, loose concepts, and sometimes on narrowly defined, tactical deliverables.
  • Touch every aspect of UX — whether that’s research, sketches, wireframes, prototypes, designs, or code—and you’ll have the opportunity to sharpen the skills you’re looking to develop.
  • Take an active part in user research, drive and support UX research projects.
  • Participate in design reviews and share your work regularly with the design and company leadership
  • Understand the array of technical constraints, user goals, and business requirements that shape a product
  • Structure and facilitate ideation workshops for an emerging product category
  • Can prototype experiences, including the ability to gauge the appropriate fidelity for the objective

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Have excellent written and verbal communications skills
  • Have 3+ years of relevant design experience at a tech, product-driven company
  • Strong skills in Sketch is a must.
  • Have an exceptional portfolio demonstrating strong product and visual design sensibilities and experience in creating concepts, customer journeys, specifying interaction details, and prototyping internally and with users
  • Can reduce complex problems down to the right balance of flexibility, power, and ease of use
  • Have experience designing for business and developer-focused products
  • Are an expert in either UI, UX, or visual design, but skilled in more disciplines across product design
  • Are skilled in explaining your work, process, and decisions to cross-functional stakeholders and crave feedback to help you produce your best work
  • Can prototype experiences, including the ability to gauge the appropriate fidelity for the objective
  • Think in systems and can extrapolate and extend shared patterns and behaviors
  • You care about details and are excited to keep pushing your work until it is pixel-perfect.
  • Are uncompromisingly service-minded towards our users and your colleagues, but able to set and achieve priorities that find the balance between benefiting the project, the Design Team, and all of Bluefin

Summary: Bluefin is looking for a Senior Software Developer to join the team in Waterford, Ireland. The ideal candidate is an experienced Developer who will help to build Payments and Security focused SaaS applications for our omni-channel security suite. We require a security conscious individual with strong problem-solving skills to enhance our card-present, e-commerce, mobile payments, and data security offerings, along with a balance of solid interpersonal and technical capabilities.

You will work on a wide variety of products using multiple programming languages including JavaScript, Node.js, PHP, TypeScript, HTML, SQL, and NoSQL. The ability to work with Web frameworks and Restful APIs is required. Having experience in payments and familiarity with secure coding techniques is preferred. This is a remote position with the expectation that you are willing to visit our office periodically where many of the Development teammates reside. We are looking for someone who is comfortable and successful working in both virtual and in-person capacities.

Key Responsibilities:

  • Work closely with the CTO to ensure high-quality, on-time delivery of the Product Roadmap.
  • Effectively collaborate with the Product and UX/UI team to validate requirements and designs for new features.
  • Architect and develop software that integrates with 3rd party payment processors (First Data, Elavon, etc.) and other cloud-based services.
  • Understand, reinforce and improve the SCRUM development methodology.
  • Effectively collaborate with peers and internal stakeholders.
  • Maintain existing codebases; troubleshoot bugs and add new features.

Qualifications:

  • Minimum of eight (8) years’ of experience creating complex, data-driven applications for the web, ideally within payments industry
  • Bachelor’s degree in Computer Science or Software Engineering.
  • Experience working with the Node.js framework.
  • Experience working with object-oriented PHP (version 7+) or similar languages.
  • Senior-level hands-on experience with Frontend and Backend technology stacks.
  • Ability to take initiative and contribute to new ideas required in a diverse, fast-paced, deadline-driven team environment.
  • Experience with unit and integration tests, PHP/Node.js frameworks, relational databases such as MySQL, NoSQL databases such as Mongo, and developing software for distributed systems, version control systems such as SVN or Git.
  • Strong people, organization and analytic skills, with proven strong problem-solving ability.
  • Excellent communications skills and ability to discuss and present ideas to technical and non-technical audiences.

Ready to be inspired, challenged and liberated to do your best work? Bluefin is a passionate group of technologists, marketers and innovators changing the world of data security and the flow of information. Not only were we the first company in North America to achieve PCI-validated P2PE certification, we continue to lead the way in payment and data security. Your work here won’t just help protect companies from hackers and data breaches. You’ll be on the vanguard of protecting the modern economy.

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