Bluefin Careers

Bluefin offers a challenging and rewarding work environment with competitive compensation, generous health benefits, 401K with company match, paid holidays/vacation/sick/personal time, casual dress and a tuition assistance program. Bluefin is an Equal Opportunity Employer.

Available Positions

Position Summary:

The Director of Deployment is responsible for leading a team that consists of Deployment Specialist(s). The position provides day-to-day direction to their team and takes ownership of actioning timely and accurate deployments and issues resolution. This position is an active participant in activities of the Deployment team including, creating Key Injection Facility (KIF) orders, actively working the deployment queues, working directly with our Key Injection Facilities (KIF) and distributor hardware providers and actively participating in hardware forecasts. The Director is the escalation point for deployment of the hardware and solution set-ups required for acquiring and Bluefin products to function.  This position works closely with Bluefin internal departments and our KIF vendors. The Director produces KPI reporting and engages daily with Customer Service, Implementations, Technology, Product and Sales staff to ensure solutions are successfully deployed. The Director identifies and takes ownership to correct any items that hinder customer satisfaction, retention and account growth.

Essential Duties and Responsibilities:

  • Creates and analyzes reports and makes recommendations to SVP, Operations to improve processes
  • Researches and troubleshoots issues for our partners and merchant’s deployments on both internal and external systems.
  • Trains and coaches Deployment staff
  • Performs as the point of escalation for Device and POS gateway deployment inquiries
  • Assists with daily deployment issues as needed
  • Actively works the Deployment queue to create, execute and close gateway and hardware orders accurately and within SLA
  • Manages day-to-day items and situations with deployment and KIF vendors
  • Creates and maintains KIF vendor user manuals and internal processes
  • Manages and maintains Bluefin’s CRM fulfillment system
  • Participates and assists in inventory audits with KIFs and internal accounting procedures
  • Maintains hardware Item Master and pricing by KIF
  • Manages KIF relationships to ensure accurate and timely execution of submitted orders
  • Maintains deployment operations reporting and monitors KPIs
  • Maintains device forecast and submits to our KIF partners monthly
  • Manages our various KIFs’ ticket processes and systems
  • Manages processes for delivery and tracking of client-owned hardware with our KIF partners

Qualification Requirements: 

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • 5 to 7 years client support experience in a merchant acquiring environment.
  • 2+ years of group lead/management experience in a merchant acquiring environment.
  • Strong background and work experience in merchant acquiring operations, specifically in deployment related to POS solutions including standalone terminals and ecommerce gateways.
  • Excellent verbal and written communication skills
  • Possesses a sense of urgency to meet and exceed client expectations
  • Proactive individual who is a results-oriented decision maker
  • Excellent interpersonal skills and a collaborative work style.
  • Ability to look at situations from several points of view and craft solutions.
  • Ability to make fact-based decisions.
  • Strong work ethic with positive attitude.
  • Open to direction and commitment to get the job done.
  • Team player; results-driven, data-gathering problem solver.
  • Must be able to apply a high degree of detail to work product and able to make and execute decisions based on analyzed data and information.
  • Ability to adapt communication skills to audience – executive, service, technical, marketing, etc. as well as the situation.
  • Must be able to manage multiple projects at once in fast paced, changing environment.
  • Must be flexible, willing and able to commit the time necessary to ensure team success.
  • Candidate must be able to work in a fast-paced turn-key environment and be willing to work whenever needed to meet deadlines.
  • Ability to travel 10% of time.

Computer Skills

MS Word, Excel, PowerPoint, Outlook, CRM system (Salesforce)

Education Level:

Bachelors’ Degree or equivalent work experience

If you are interested in joining our team, please fill out the form below and attach your resume.