Careers

Summary:

The Premier Account Manager will act as the single point of contact for Bluefin’s large direct clients. The incumbent will have primary responsibility for client retention, by providing technical and complex problem resolution, and upselling by partnering with the Sales team to continue to grow the account(s). The Premier Account Manager will proactively ensure client satisfaction via regular “client wellness checks” and expedient resolution to all service issues. Through account analysis and reporting performed by the incumbent, the Premier Account Manager will identify trends, additional product/Sales opportunities, improved service levels and provide proactive client support.

Responsibilities: 

• Develop and maintain strong client relationships to ensure client retention and high client satisfaction
• Perform monthly account analysis and reporting to determine and resolve any recurrent issues, transaction analysis, client trends, and identify upselling revenue generation opportunities by staying abreast of Bluefin services and products
• Conduct “top 10” formal scheduled quarterly “client wellness checks” to discuss client satisfaction, uncover client issues, address and resolve issues, and upselling product ideas; and proactively conduct annual check-ins with all other accounts using data and research
• Enter account data into CRM (Salesforce) during every client interaction and ensure account accuracy
• Research complex client issues to bring all client issues to an expedient and successful closure; serves as the single-point for client on all issues and follows proper protocol when escalating issues, if needed
• Utilize all systems (i.e. Salesforce, Payconex, P2PE Manager) to perform up front data gathering and research before responding to client issues
• Submit cases for other departments where needed (account changes, Product escalations, Financial Ops issues, etc).
• Perform within the standards of published Service Level Agreements (SLA) and escalate potential issues to management
• Perform level 1 technical support related to device updates
• Support potential revenue generating opportunities by collaborating with the Sales team by open, effective, and consistent communication

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors’ degree in Business or related field and/or equivalent work experience
• Minimum of two (2) to five (5) years of experience in payments industry, directly building and maintaining relationships with large, key accounts with a track record of strong client retention
• Proven ability to analyze, anticipate, and resolve complex client issues either independently and/or by partnering internally with SME to ensure expedient and successful client resolutions
• Ability to analyze trends, upsell new solutions and truly partner with clients to drive an extraordinary client experience and increase revenue
• Ability to learn and understand technology to assist customers with their needs
• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing an extraordinary client experience
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results

Bluefin Payment Systems LLC is looking to add a new member to join its busy global legal department.

About the Company:

Bluefin is the recognized global leader in payment data and security and provides integrated payment security solutions through data encryption and tokenization (PCI validated P2PE) for commercial retailers, healthcare organizations, higher educations, non-profit organizations, transportation services, and utilities services around the world. Bluefin also provides omnichannel PaaS and SaaS to acquirers, payment service providers, POS system providers, software vendors, and other merchant aggregators in the global market.

Benefits:

• Full-time remote employment, but may require an initial period on-site (Atlanta) for training
• Unlimited PTO
• Comprehensive health, dental, vision, disability insurance and 401K plans

Responsibilities:

• Review, draft, and negotiate complex commercial agreements related to SaaS, PaaS, data privacy, cybersecurity, and financial technology for US clients, partners, and vendors;
• Provide legal analysis and counsel to assigned business units;
• Coordinate and manage contract review processes to ensure all agreements are appropriately reviewed and approved by internal and external stakeholders;
• Assist with ensuring finance and technology regulatory compliance;
• Research, review, and resolve complex legal matters as assigned by the General Counsel;
• Coordinate with outside counsel on legal matters as they develop
• Support various legal projects in areas including, but not limited to, contract template updates, policy review and implementation, merger & acquisition, and finance reviews as assigned by the General Counsel;
• Maintain legal records and documentation for compliance and regulatory purposes; and
• If selected with intellectual property experience, management of patent applications and patent portfolio in conjunction with outside counsel.

Qualifications:

• D. from an ABA accredited law school required;
• Licensed and a member in good standing with any state bar;
• Minimum of five (5) years of commercial transaction experience within a law firm environment or an in-house legal department;
• Experience with technology or financial technology industry is preferred;
• Experience with data privacy and intellectual property management is preferred but not required;
• Strong business acumen, excellent verbal and written communication, a can-do attitude, and willingness to learn an exciting and rapidly evolving field; and
• Ability to multi-task, prioritize and meet deadlines within a fast-paced environment.

Position Summary:  The Principle, Systems Administrator is accountable for systems availability, functionality, security, and monitoring and performance optimization.  A strong competency and demonstrated ability to work in a high availability environment is required. You will be working in a technology-driven payment processing company where security and reliability are paramount.

Essential Duties and Responsibilities:  include the following and other duties may be assigned:

• Provide administration support to the Bluefin server enterprise
• Provide DevOps application support
• Provide assistance in troubleshooting production issues
• Work as a partner with development to optimize product performance and manageability
• Maintain distributed and replicating MySQL and Mongo databases
• Configure and Maintain SAN (Pure Storage)
• Maintain and deploy systems within our virtual and cloud enterprise
• Create automation/script processes to further streamline team workflows
• Maintain and conduct daily work using a ticket queue
• Provide limited DevOps support after-hours (be on-call)
• Work closely with software and hardware vendors
• Create documentation to support systems implementations
• Expand and maintain our automation infrastructure
• Design, implement, and manage complex systems and configurations in a multi-site environment
• Create and maintain high-quality documentation of all relevant specifications, systems, and procedures
• Work on server deployment projects as a technical representative
• Periodically assist in maintaining and upgrading existing Linux and Windows infrastructure
• Protect our organization’s value by keeping marketing and product information confidential.

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• BS or equivalent experience in Computer Science, MIS, Engineering or other sciences
• A minimum of 15 years of experience in an engineering operations role within a production ops team
• A minimum of 10 years of hands-on experience with Linux, especially RedHat/Oracle
• Ansible scripting skills required and PHP, Perl and Node.js is preferred.
• Strong knowledge of operating system and network concepts including NFS, HTTP, TCP
• Strong ability to troubleshoot issues in complex production environments.
• Excellent ability to plan, document, and execute tasks effectively given minimum supervision within a structured, highly available environment.
• Ability to work with dev teams to troubleshoot code deployments
• Knowledge of TCP/IP network protocols and common system protocols such as SNMP, SMTP, DNS, FTP(S), SSH, HTTP.
• Experience with Cloud infrastructure administration a strong plus (AWS)
• Experience with Apache httpd, Tomcat, and NGINX
• Experience with load balancers (F5) and GSLB implementations
• Experience with VMware 7.0+
• Experience with Web App firewalls (Imperva)
• Experience with Logging technologies (Splunk, Graylog)
• Understanding of Encryption techniques (TLS, 3DES, AES, RSA, etc)
• Strong familiarity and understanding of security standards and best practices such as NIST 800-53, PCI DSS and OWASP

Position Summary:

If you are the kind of engineer who thrives on solving complex problems, writing elegant, efficient code, and utilizing new techniques and technology, this is a great opportunity for you. The QA Automation Engineer will be responsible for creating and maintaining automation test scripts using Selenium or other equivalent functional testing tools. You will possess a complete understanding of automation process and have participated and developed automation infrastructure.

Essential Duties and Responsibilities: 

• Investigate, define and clarify product backlog items where appropriate
• Design, create and execute automation scripts using PHP, Jenkins, Behat, and Selenium
• Review manual test cases for the relevant application and provide feedback on suitability for automation to the project team
• Support, maintain, and enhance all test case automation related activities during iterative development, system testing, and regression testing
• Review user stories and functional requirements
• Assist with manual testing; execute manual test cases and scripts for products under development using test management/tracking tools
• Create and maintain test plans, cases, scenarios/scripts, in compliance with defined QA standards and methodologies
• Establish and configure testing environments for executing test cases and scenarios
• Participate in the development, deployment, and administration of QA process, tools, and supporting technologies
• Understand and contribute to the improvement of the Software Development Life Cycle (SDLC)
• Create software test plans as part of a project team or longer-term effort with little oversight
• Help define processes and metrics
• Provide work breakdown and estimates for their activities
• Contribute to product level test strategies and testing efforts with 3rd party vendors and partners
• Consistently drive implementation focus towards simplicity and ease of use
• Effectively handle ambiguous, dynamic tasks and assignments and assist with change management through providing clarity during uncertainty
• Coordinate testing with other project/product teams
• Contribute to standards and processes for the Product Development organization
• Plan and facilitate meetings effectively using strong verbal and written communication skills
• Proactively communicate any risks, design and quality issues, or increases in scope/time required
• Accurately report on progress on goals to team through effective use of tools and team-based communication
• Encourage and embody teamwork across teams both within and outside the department and/or company
• Consistently work in an agile manner and support a culture of quality and continuous improvement
• Drive innovation in the quality discipline by researching and proposing changes to processes and tools
• Operate with a consistent focus on simplicity and ease of use for our customers
• Other duties as assigned

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Bachelor’s degree in Computer Science, Information Systems, or other technical field or equivalent experience required
• 5+ years of specific work experience required
• 5+ years of hands-on experience in Automation Projects
• 5+ years of hands-on experience in reviewing requirements and project documentation
• 3+ years of hands-on experience designing, developing, maintaining, and analyzing automated test scripts
• Exposure to some, if not all of the following: JavaScript, PHP, PERL, .NET, Node.JS, LAMP Stack, MongoDB, mySQL, DevOps: (Jenkins, Docker, Puppet), Selenium, and PHPStorm
• Transaction-based processing experience highly preferred
• Expertise using and installing multiple platforms, using virtualization tools, and in platform toolsets
• Strong understanding of product strategy/direction, product domain and competitive positioning
• Expertise in the process for defect management, translating requirements into tests plans and reporting results to management
• Able to prioritize work activities and identify risks to quality or timelines
• Must be a Customer Advocate with strong customer service skills
• Ability to lead projects
• Strong contributor in cross-functional planning and meetings
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Bluefin is the leader in payment and data security.  Period.  We provide exceptional products and services that protect our clients against malicious hackers that continue to adversely impact nearly every industry.  Our PCI-validated P2PE product was first to market and continues to help protect our clients and partners around the world, along with several recently launched products designed to protect PHI and PII.  We are a winner in the marketplace and are looking for Business Development professionals to join our successful and highly motivated team!  THIS IS A HUNTER ROLE.

Position Summary:

The Account Executive is a highly competitive, results-oriented SaaS consultative sales professional, who is passionate about helping clients protect their data.  This individual will sell our mission-critical SaaS products into a variety of verticals, including healthcare, retail, government/municipalities, travel, and other sectors.  Our SaaS products are needed in every industry, and the incumbent will help ensure we drive complete market penetration.  Working collaboratively with our Marketing and other internal teams, the incumbent will provide a client solution-oriented and consultative approach to sell PCI P2PE validated solutions and other PHI and PII products throughout their verticals, in addition to attending tradeshows and partner shows to promote Bluefin and our products. Our technology is universal and works with any software system, payment gateway or processor, and our PHI and PII products easily integrate into our client’s systems.   Exceptional “hunting” capabilities and a desire to help protect the world from data predators will significantly contribute toward the incumbent’s ability to meet and exceed business goals.

We will ask you to:

• Create personal Business Plan to drive revenue creation and value to Bluefin and execute on a cadence of Sales activities to meet assigned targets.
• Leverage personal network and Sales opportunities generated by our Marketing Department to develop relationships, educate clients, and manage Sales opportunities throughout the entire sales lifecycle.
• Create a deep understanding of current and potential client needs through solutions/consultative selling, strong relationship building, and demonstrating exceptional business value to clients.
• Prepare and deliver professional Sales presentations to educate potential/existing partners on security-related regulatory matters, security risks, industry trends and security opportunities/solutions (validated vs non-validated PCI P2PE solutions, vaultless tokenization, etc.), designed to spark interest and generate opportunities.
• Collaborate with other functional areas to drive cross-product integration and cross-selling among our product solutions.
• Maintain excellent time management, administration, reporting and relationship management that will result in referrals and sales opportunities.

Qualified candidate profile:

• 3-5 years of SaaS Sales experience, selling security-related products and services as an individual contributor
• Consultative Sales performance record with proven capabilities to sell security-related, technology products throughout several verticals.
• Proven ability to leverage own network to create meaningful lead generation and manage Sales pipeline via Salesforce.
• Results-oriented and dynamic SaaS Sales professional effective at building and executing on an individual Sales/Business Plan that will generate meaningful leads and close opportunities
• Effective at managing and closing multiple leads within a fast-paced, changing environment.
• Sophisticated use of LinkedIn, Salesforce, Yesware, and other related tools to uncover and engage with potential clients.
• Bachelor’s degree or equivalent years of work experience.

Bluefin is the recognized integrated payments leader in encryption and tokenization technologies that protect payments and sensitive data. We offer Data Security capabilities that protect sensitive payment, personal and healthcare data, and reduce card breaches for enterprises, software and technology companies. Bluefin’s services suite also includes solutions for contactless, face-to-face, call center, mobile, eCommerce and unattended payments. The company’s 200+ global partners serve 34,000 enterprise and software clients operating in 55 countries, and serves many vertical industries including retail, healthcare, higher education, government, and nonprofit.

Position Summary:

The Account Executive is a highly competitive, results-oriented Data Security Solutions sales professional, who is passionate about helping clients protect their data. This individual will sell our mission-critical Data Security tokenization services into a variety of verticals, including healthcare, retail, government/municipalities, travel, and other sectors. Our Data Security services are compliant with PCI and other industry security/privacy regulations. Bluefin’s tokenization technology is universal, works with any software system, and integrates easily into our client’s systems.  Working collaboratively with our Marketing and other internal teams, the incumbent will provide a client solution-oriented and consultative approach to sell our Data Security Solutions services throughout their verticals and will help ensure we drive complete market penetration  The incumbent will also attend tradeshows and partner events to promote Bluefin and our tokenization services… Exceptional “hunting” capabilities and a desire to help protect the world from data predators will significantly contribute toward the incumbent’s ability to meet and exceed business goals.

We will ask you to:

• Create personal Business Plan to drive revenue creation for Data Security tokenization product and generate value to Bluefin, while executing on a cadence of Sales activities to meet assigned targets.
• Leverage personal network and Sales opportunities generated by our Marketing Department to develop relationships, educate clients, and manage Sales opportunities throughout the entire sales lifecycle.
• Create a deep understanding of current and potential client needs through solutions/consultative selling, strong relationship building, and demonstrating exceptional business value to clients.
• Prepare and deliver professional Sales presentations to educate potential/existing partners on security-related regulatory matters, security risks, industry trends and security opportunities/solutions (validated vs non-validated PCI P2PE solutions, vaultless tokenization, etc.), designed to spark interest and generate opportunities.
• Collaborate with other functional areas to drive cross-product integration and cross-selling among our product solutions.
• Maintain excellent time management, administration, reporting and relationship management that will result in referrals and sales opportunities.

Qualified candidate profile:

• 3-5 years of Data Security solution Sales experience, selling Data Security-specific products and services as an individual contributor
• Consultative Sales performance record with proven capabilities to sell security-related, technology products throughout several verticals.
• Proven ability to leverage own network to create meaningful lead generation and manage Sales pipeline via Salesforce.
• Results-oriented and dynamic Data Security SaaS Sales professional effective at building and executing on an individual Sales/Business Plan that will generate meaningful leads and close opportunities
• Effective at managing and closing multiple leads within a fast-paced, changing environment.
• Sophisticated use of LinkedIn, Salesforce, Salesloft, and other related tools to uncover and engage with potential clients.
• Bachelor’s degree or equivalent years of work experience.

Bluefin is a highly entrepreneurial company that is comprised of passionate and focused individuals who share a common goal: to serve our customers and protect payment data. We are founded on the intrepid aspiration to securely process payments and reduce cardholder data fraud.  We pioneer payment security with our inventive approach to devaluing cardholder data in the payments ecosystem rendering it useless to hackers.  Our focus is on building customer confidence, one transaction at a time. Bluefin is looking for exceptional candidates who are looking to grow with the organization.

Position Summary:

Our organization is seeking a technically savvy, customer-focused individual who understands that technical skills must be combined with excellent interpersonal skills that enable them to build confidence with our customers by addressing inquiries with knowledge, skill and empathy for the customer.  We are looking for a Technical Support Specialist to work directly with clients in setting up and troubleshooting POS terminals and integrated POI solutions, e-commerce gateways, mobile payments and P2PE security solutions.

Essential Duties and Responsibilities: 

We are looking for a Technical Support Specialist who is responsible and takes ownership for:

• Resolving POS gateway and software inquiries from merchants and partners.
• Performing as the point of escalation for POS gateway and software service inquiries from Customer Service.
• Partnering with Sales teams to provide product input for POS solutions.
• Researching, troubleshooting, and resolving issues for our customers on both proprietary and external POS systems.
• Identifying, reporting, troubleshooting, and resolving ecommerce, point-of-sale and P2PE security application issues.
• Deploying hardware, gateway and security application solutions to customers using internet-based deployment vendor portal.
• Must be proactive and take ownership in responses of customer tickets via phone, Salesforce cases, web-based chat and other methods follow through to resolution.
• Ability to work a flexible and on-call schedule as required. 

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• High school diploma; college degree in technical field highly preferred
• Preferred of one (1) year of technical support experience with basic HTML, JSON, XML knowledge
• Point-of-sale (POS) payment gateway, terminal and register systems is highly desirable.
• Basic knowledge of networks, the ability to read network diagrams, and network troubleshooting techniques such as ping, tracert, ipconfig, etc.
• Must be a self-starter with the ability to learn new applications and systems quickly
• Must be able to multi-task, work in a fast paced, turn-key environment, and be willing to work overtime as requested by manager (on-call is required for this position).
• Knowledge of data encryption protocols preferred.
• Excellent and adaptable communication skills (both written and verbal), along with excellent interpersonal skills working directly with customers and internal colleagues
• Must be a team player, results-driven, and a data-gathering problem solver.
• Must be proficient in Microsoft Office with ability to learn and use Salesforce CRM system.