Bluefin Case Study

Utility Software Specialist Streamlines Bill Pay Systems for Customers

Bluefin helps Continental Utility Solutions (CUSI) customers maximize operational efficiencies, accelerate cash flow, and reduce late payments while minimizing service call volume.

Download the Case Study

Bluefin Case Study

Utility Software Specialist Streamlines Bill Pay Systems for Customers

Bluefin helps Continental Utility Solutions (CUSI) customers maximize operational efficiencies, accelerate cash flow, and reduce late payments while minimizing service call volume.

Download the Case Study

For more than 30 years, CUSI has offered billing software solutions to local governments and utilities. As one of the nation’s largest providers of government and utility billing and customer information systems, more than 1,100 companies use CUSI’s solutions to manage water, sewer, gas, electric, and waste bills.

This case study illustrates how integrating payment processing increased recurring and auto-pay signups, grew e-commerce revenue and improved overall government and utility adoption.

Case Study Overview

Scalable payment solution delivering 65% increase in recurring and auto-pay signups
40% growth in revenue through e-commerce, card present, ACH, and IVR payment acceptance methods
Massive improvements in government and utility adoption rates and incremental revenue
Expanded product offering and tokenization technology resulting in increased revenue and enhanced security
Significant reduction in service center calls