Support

Resources and updates for Bluefin merchants and partners.

System Support

Access Bluefin documents and more

Payment and data security is dynamic. We’re here and ready to address any questions or needs related to our products, solutions and your unique needs. Please see the links and contact information below to get started.

Bluefin Features

Product logins

Notice

PAX and Ingenico Price Increases

There is a global shortage of semiconductors that has impacted almost every industry, including our device manufacturers, which has forced many to delay production of products and pass along price increases. This shortage has also raised the cost of device component parts including LCDs, memory, security processors, batteries and other miscellaneous parts and packaging.

As a result, PAX and Ingenico have announced an approximately 5% price increase on their base devices. Ingenico price increases are now in effect and PAX price increases will take effect on August 1st. If you have questions on new pricing for either PAX or Ingenico devices, please reach out directly to your relationship manager, your support representative, or contact our customer service team at service@bluefin.com or 800-675-6573, extension 4.

Need more help?

Contact us

  • This field is for validation purposes and should be left unchanged.

P2PE End of Life Devices

Several PTS devices are slated for end of life (EOL) on April 30th, 2021. According to PCI’s P2PE Program rules, expired PTS devices can remain deployed for a period of 5 years beyond the expiration date. Inventoried devices that were purchased prior to the PTS expiry date can also be deployed for production use and remain in production for a period of 5 years beyond the PTS expiry date. Note that our partners and clients will not be allowed to purchase new devices that are beyond the PTS expiry date. If you have any questions, please contact support@bluefin.com.

Guidelines for Cleaning PCI P2PE Bluefin Terminals

With the rapidly evolving COVID-19 pandemic, Bluefin is continuing to monitor developments and the guidance of public health authorities, including the Centers for Disease Control (CDC) and the World Health Organization (WHO).

In following the CDC and WHO guidelines for keeping high-touch surfaces clean, we wanted to provide some guidelines for cleaning your Bluefin P2PE payment terminal.

Videos

PCI-validated P2PE

P2PE Manager®

Decryptx®

PayConex

Featured Blogs