Merchant and Partner Resources

Welcome to Bluefin’s resources page. Here you will find documents, videos and more on Bluefin’s products, devices and API’s.

P2PE End of Life Devices

Several PTS devices are slated for end of life (EOL) on April 30th, 2021. According to PCI’s P2PE Program rules, expired PTS devices can remain deployed for a period of 5 years beyond the expiration date. Inventoried devices that were purchased prior to the PTS expiry date can also be deployed for production use and remain in production for a period of 5 years beyond the PTS expiry date. Note that our partners and clients will not be allowed to purchase new devices that are beyond the PTS expiry date. If you have any questions, please contact support@bluefin.com.

Device EOL Guidance

Product Logins

PayConex™ Login

PayConex™ Plus Login

Bluefin Gateway Login

P2PE Manager® Login

Developers Portal

Oracle Dyn Service Outage

On Wednesday, March 10th, Bluefin’s clients on the PayConex platform experienced a service disruption that began at approximately 6:37 pm EST and ended at approximately 7:37 pm EST. Oracle’s Dyn, Bluefin’s dynamic DNS service that provide cross-site redundancy, experienced a large outage resulting in the service disruption. Their Engineers applied mitigating actions and services resulting in recovery. Oracle’s Preliminary Root Cause Analysis can be downloaded below.

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Guidelines for Cleaning PCI P2PE Bluefin Terminals

With the rapidly evolving COVID-19 pandemic, Bluefin is continuing to monitor developments and the guidance of public health authorities, including the Centers for Disease Control (CDC) and the World Health Organization (WHO).

In following the CDC and WHO guidelines for keeping high-touch surfaces clean, we wanted to provide some guidelines for cleaning your Bluefin P2PE payment terminal.

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